Claudia Platts
Orem,UT
Summary
Fluent in English and Spanish Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Licensed Massage Therapist
Sol Y Luna
07.2020 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Licensed Massage Therapist
J&J Therapeutic Massage
06.2019 - 06.2020
- Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
Cash Office Lead
Kmart, Sears Holding
03.2016 - 06.2018
- Streamlined office operations for improved efficiency by organizing and maintaining accurate records of all transactions.
- Contributed to the development of new cash office procedures aimed at simplifying processes and reducing the potential for errors during peak periods or high volume transactions.
- Increased cash handling accuracy by implementing efficient counting procedures and regular audits.
- Maintained strict confidentiality regarding sensitive customer information as well as proprietary company financial data during routine duties or special projects as required by management directives or legal obligations.
- Organized cash flow management to maintain adequate funds for daily operations without compromising security protocols.
- Reduced discrepancies in daily reports, ensuring precise reconciliation of receipts, disbursements, and bank deposits.
- Prepared detailed financial reports for management review, highlighting trends in sales data, deposit variances, and transactional anomalies requiring further investigation.
- Managed petty cash disbursements, consistently balancing accounts and minimizing discrepancies through diligent tracking processes.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Supervisor
Kmart, Sears Holding
10.2008 - 03.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Certified Peer Support Specialist - Mental Health Counseling
Latino Behavior
Salt Lake City, UT03.2024
License Massage Therapist - Massage Therapy
National Holistic Institute
Ontario, CA01.2024
Certificate En Optical Lens Technitian - Optical
Hacienda La Puente Adult Education
La Puente, CA05.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Money handling abilities
- Conflict Resolution
- Complaint Handling
- Customer satisfaction measurement
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Licensed Massage Therapist
Sol Y Luna
07.2020 - Current
Licensed Massage Therapist
J&J Therapeutic Massage
06.2019 - 06.2020
Cash Office Lead
Kmart, Sears Holding
03.2016 - 06.2018
Customer Service Supervisor
Kmart, Sears Holding
10.2008 - 03.2018
Certified Peer Support Specialist - Mental Health Counseling
Latino Behavior
License Massage Therapist - Massage Therapy
National Holistic Institute
Certificate En Optical Lens Technitian - Optical
Hacienda La Puente Adult Education
Similar Profiles
Rene AraujoRene Araujo
Elderly Care Taker at Sol Y LunaElderly Care Taker at Sol Y Luna
Elmer VasquezElmer Vasquez
Lead Line Cook at Sol Y LunaLead Line Cook at Sol Y Luna
Aslam SagiAslam Sagi
Senior Restaurant Manager at 1-Group (Sol & Luna)Senior Restaurant Manager at 1-Group (Sol & Luna)