Claudia Rangel
Mineral Wells,TX
Summary
Accomplished Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Walmart, adept in complaint resolution and Microsoft Excel. Demonstrated ability to manage high-stress situations and improve customer engagement through professional telephone demeanor and efficient service. Skilled in research and follow-up, ensuring positive outcomes and repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Mineral Wells Nursing And Rehabilitation Center
02.2019 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Concessions Worker
Brazos Cinema
08.2018 - 02.2019
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Education
Associate Of General Studies - General Studies
Tarrant County College
Fort Worth, TXDiploma -
Mineral Wells High
Mineral Wells, TX05.2019
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Follow-up skills
- Filing
Timeline
Customer Service Representative
Walmart
09.2020 - Current
Receptionist
Mineral Wells Nursing And Rehabilitation Center
02.2019 - 02.2021
Concessions Worker
Brazos Cinema
08.2018 - 02.2019
Associate Of General Studies - General Studies
Tarrant County College
Diploma -
Mineral Wells High
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