Claudia Ray
Cincinnati
Work Preference
Summary
Operations and Customer Service Professional with a focus on leadership and team collaboration. Delivered measurable results through effective problem-solving and commitment to customer satisfaction. Creative Hairdresser experienced in modern and classic haircuts and color services, enhancing client beauty while maintaining a positive salon atmosphere and contributing to increased client retention.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Cosmetologist
Zephyr Blowout Salon
Cincinnati
08.2024 - Current
- Provided personalized hair consultations to determine client preferences and needs.
- Executed a variety of hairstyling techniques, including blowouts and color treatments.
- Maintained cleanliness and organization of salon tools and workstations daily.
Server
Eat Well Catering
Newport
08.2023 - Current
- Prepared and served food items to enhance guest satisfaction and event experience.
- Performed thorough post-event cleanup, ensuring all dishes and utensils were sanitized and ready for future use.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Delivered exceptional customer service, promptly addressing guests' needs and inquiries during events.
- Followed proper sanitation procedures when handling food items.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Adhered to company policies concerning guest satisfaction ratings.
Area Manger
FedEx Ground
Independence
06.2014 - 10.2021
- Established and monitored goals and objectives aligned with business strategy to drive organizational performance.
- Led staff with clear guidance to enhance operational efficiency across all departments.
- Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
- Collaborated with other managers to develop plans for new initiatives and projects.
- Created operational performance reports for senior management to facilitate informed decision-making.
- Maintained a safe working environment by adhering to safety regulations and procedures.
- Trained staff on new procedures or processes related to their job functions.
- Coordinated training programs for newly hired staff members, providing them with the necessary skills needed for success in their roles.
Education
Cosmetology
Aveda Fredric's Instutute
West Chester, OH 01.2022 - 07.2023
High School Diploma -
Pace High School
Cincinnati, OHSkills
- Client Consultation
- Product Knowledge
- Precision Application
- Sanitation practices
- Client Retention
- Customer Service
- Salon Operations
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Teamwork and Collaboration
- Relationship management
- Strong Work Ethic
- Client satisfaction
Timeline
Cosmetologist
Zephyr Blowout Salon
08.2024 - Current
Server
Eat Well Catering
08.2023 - Current
Cosmetology
Aveda Fredric's Instutute
01.2022 - 07.2023
Area Manger
FedEx Ground
06.2014 - 10.2021
High School Diploma -
Pace High School