Claudia Rivera Rodríguez
Gurabo
Summary
Experienced customer service representative seeking a role in a dynamic work environment. Four years of experience working in customer services for healthcare insurance. Motivated, communicate and results-driven with problem-solving skills. Ready to improve customer satisfaction.
Overview
5
5
years of professional experience
Work History
Producer Help Desk
Optum
07.2023 - Current
Providers Services Advocate
Optum
12.2021 - 06.2023
Customer Services Representative
Atento Puerto Rico, Inc
07.2019 - 12.2021
Education
Bachelors of Arts (B.A) in Graphic Design -
UAGM Universidad Ana G. Mendéz
01.2020
Skills
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Listen attentively to caller needs to ensure a positive customer experience
- Access electronic and paper cataloging systems to look up product information and availability
- Strive for quick complaint resolution; resolve problems on the first call and avoid escalation of issues
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Teamwork and Collaboration
- Production Scheduling
Websites
Timeline
Producer Help Desk
Optum
07.2023 - Current
Providers Services Advocate
Optum
12.2021 - 06.2023
Customer Services Representative
Atento Puerto Rico, Inc
07.2019 - 12.2021
Bachelors of Arts (B.A) in Graphic Design -
UAGM Universidad Ana G. Mendéz
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