MOUSHUMI KHANDKER
Huntsville
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Garland ISD
08.2020 - 07.2023
- Part Time 2/3 days(8 hours) Weekly
- Teaching/instructing with presentation skills using Google classroom
- Participating in a technical training program to improve the performance by 10%
- Responsive and friendly to student and colleagues in a workplace environment
- Helping and serving a group of 25 students on a regular basis.
Pharmacy Technician
CVS Pharmacy
12.2019 - 11.2021
- Part Time Job (25 to 40 hrs Per Week)
- Managing prioritization and trade-offs among customer experience, site performance, and operational load
- Using Reconnect which is a comprehensive software for pharmacy operations, reduce risks and ensure patient safety
- Working in a Fast-Paced pharmacy utilizing strategy and collaboratively with team members to serve the clients and the company saved the company 10% costs
- Participating in Hands-on and technical training on a regular basis
- Responsive and friendly to the clients and colleagues in a workplace environment.
Pharmacy Technician
Walmart Pharmacy
01.2017 - 09.2019
- Part Time Job (25 to 40 hrs Per Week)
- Working in a Fast-Paced pharmacy utilizing strategy and collaboratively with team members to serve the clients and the company saved the company 10% costs
- Participating in Hands-on and technical training on a regular basis
- Responsive and friendly to the clients and colleagues in a workplace environment.
Pharmacy Technician
CVS Caremark
10.2012 - 04.2013
- Full Time Job (40 hrs Per Week)
- Excellent customer experience intuition
- Responsible for Prior Authorization (P A) by taking inbound calls to increase productivity by 15%
- Provides excellent customer service through criteria-based PA process
- Outbound calls, monitoring / responding to inquires in mailboxes & other duties as assigned by the Leadership team
- Collaborate and initiate strategy with the marketing team which increase productivity by 10%.
Pharmacy Technician II
Parkland Hospital
06.2008 - 11.2010
- Full Time Job ( 40 hrs Per Week)
- Provided direct support to pharmacists and pharmacy staff in preparing orders, packaging & labeling, tracking inventory, maintaining records
- Engage in group activity as a problem solver
- Customer Experience at Inpatient and Outpatient Pharmacy
- Participating in Continuing Education and technical training on a regular basis.
Teller
Woodforest National Bank
01.2005 - 12.2005
- Full Time Job (40 hrs Per Week)
- Provided customers with high level of service in a friendly manner
- Handled all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions.
Education
High School Diploma -
Khulna Govt. Girls' High School
BangladeshBachelor of Science in Economics -
U.S Equivalence By Foreign Credentials(FCSA)
BangladeshAssociate of Science Degree Courses -
Richland College
Dallas, TX01.2023
Junior Full Stack Java Developer -
Generation, USA
01.2021
Pharmacy technician certificate Program -
Richland College
Dallas, TX01.2008
Skills
- Customer Service
- Listen attentively to client needs to ensure a positive customer experience
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Communication
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Collaboration
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
Certification
- Community Pharmacy Program,
Richland, TX, 2007
- Certified Pharmacy Technician-Pharmacy Technician Certification Board(PTCB), 2007
- US Citizen
- HTML5, 2021
- CSS, 2021
- JAVASCRIPT, 2021
- GITHUB, 2021
- C++, 2021
- W3 Schools, 2021
- Certified JavaScript Developer
Timeline
Substitute Teacher
Garland ISD
08.2020 - 07.2023
Pharmacy Technician
CVS Pharmacy
12.2019 - 11.2021
Pharmacy Technician
Walmart Pharmacy
01.2017 - 09.2019
Pharmacy Technician
CVS Caremark
10.2012 - 04.2013
Pharmacy Technician II
Parkland Hospital
06.2008 - 11.2010
Teller
Woodforest National Bank
01.2005 - 12.2005
High School Diploma -
Khulna Govt. Girls' High School
Bachelor of Science in Economics -
U.S Equivalence By Foreign Credentials(FCSA)
Associate of Science Degree Courses -
Richland College
Junior Full Stack Java Developer -
Generation, USA
Pharmacy technician certificate Program -
Richland College
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