Claudia San Juan
Tucson,AZ
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
15
15
years of professional experience
Work History
Director of Informatics
CODAC Health, Recovery And Wellness
01.2023 - Current
- Developed a high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Programmer
CODAC Health Recovery & Wellness
08.2012 - 01.2023
- Assist with application implementation and system customization including the development of alerts/hard stops, data integration, order generation, automation of document entry and enforcement of adherence to workflows
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Managed daily ticketing queue of over 30 tickets
- Mentored other programmers, enhancing their skill sets and fostering professional growth within the team.
- Analyze and reconcile database information
- Coordinate with clinical operations to ensure accuracy, validity, and quality of electronic data
- Coordinate end-user interaction for the identification of automation needs, system design, programming, modification, and end-user support, documentation and training
- Create, modify, and maintenance custom built templates, documentation, stored procedures and programming in NextGen EHR, Practice Management, and Patient Portal and Population Health
- Provide reports and extraction of data for internal and external needs
- Plan, design and implement new applications, interfaces, and workflows as needed
Systems Support Technician I & II
CODAC Behavioral Health Services, Inc.
09.2010 - 08.2012
- Provide IT customer support to agency of 300+ employees and perform troubleshooting to end user issues to properly manage workflow
- Conducted thorough assessments of system performance issues, identifying root causes and implementing corrective actions as needed.
- Developed comprehensive documentation for system procedures, contributing to improved training and knowledge sharing among team members.
- Enhanced system performance by conducting regular maintenance and updates on hardware and software components.
- Delivered end-user training sessions on new software applications or hardware installations to promote adoption rates among employees.
- Collaborated with cross-functional teams to develop IT strategies aligned with organizational goals, fostering efficiency and innovation throughout the company.
Education
Master of Health Administration - Informatics
University of Phoenix
Tucson, AZ04-2023
Bachelor of Business Administration -
Northern Arizona University
Tucson, AZ01.2012
Skills
- NextGen Healthcare Expertise
- SQL Server Management
- Crystal Reports Development
- Experienced in Microsoft Office 365 Applications
- Effective Team Leadership
- Strategic planning
- Project Organization, Implementation and Management
- Data analysis
- Process improvement
- Regulatory compliance
- Cross-functional collaboration
- Verbal and written communication
- Strong Customer Service Expertise
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Director of Informatics
CODAC Health, Recovery And Wellness
01.2023 - Current
Programmer
CODAC Health Recovery & Wellness
08.2012 - 01.2023
Systems Support Technician I & II
CODAC Behavioral Health Services, Inc.
09.2010 - 08.2012
Master of Health Administration - Informatics
University of Phoenix
Bachelor of Business Administration -
Northern Arizona University
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