Claudia Saucedo
Cicero,IL
Summary
I worked in a environment where work had a deadline and tasks needed to be done promptly. Made an effort to always help others and worked in a team environment. I would work with team members to resolve any work issues. Also always worked to my fullest potential by being patient and willing to learn new skills.
Overview
10
10
years of professional experience
Work History
Service Representative
Loyola University Medical Center
Burr Ridge, IL
11.2022 - Current
- Managed administrative tasks efficiently while maintaining a positive atmosphere for patients.
- Handled incoming calls professionally, assisting callers by promptly scheduling appointments and addressing their inquiries.
- Checked in patients accordingly and collected accurate demographic information, input data into the electronic system, and verified insurance details to ensure the patient's records are up-to-date
- Assisted patients in booking upcoming appointments
- Maintain financial records with precision
- Managed multiple responsibilities efficiently, ensuring that all tasks are completed accurately and in a timely manner
- Facilitated effective communication between colleagues and other departments to optimize patient care
- Skilled in managing patient intake, insurance verification, and scheduling.
Certified Teacher Assistant
Alphabet Learning Center
Broadview, IL
04.2021 - 11.2022
- Work in an inclusion classroom, Offering additional support under a lead teacher supervisor
- Worked in an alternative program designed for students with social and academic shortcomings
- Experienced in supporting students in both a self-contained and general education classroom
- Offered individual instruction for students who performed on various levels
- Prepared lesson materials, bulletin boards displays and demonstrations.
LG Phone Inspector
Bolingbrook, IL
02.2016 - 01.2021
- Made sure all equipment was ready and functional for buyers satisfaction
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables
- Kept record of each order I did and the number of samples we worked on along with how long it took
- Trained new inspectors to work the best to their ability.
Cashier/Service Desk Representative
Menards
Cicero, IL
08.2014 - 01.2016
- Helped customers find specific products, answering questions and offering advice
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep store operational
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Built relationships with strategic partners leading to business development opportunities
Education
High School Diploma -
J Sterling Morton East Highschool
Skills
- Email and telephone communication
- Organization
- Maintaining status reports
- Time management
- Providing customer support
- Technical skills
- Fast learner
- Insurance management
- Multitask
Languages
Spanish
Professional
Timeline
Service Representative
Loyola University Medical Center
11.2022 - Current
Certified Teacher Assistant
Alphabet Learning Center
04.2021 - 11.2022
LG Phone Inspector
02.2016 - 01.2021
Cashier/Service Desk Representative
Menards
08.2014 - 01.2016
High School Diploma -
J Sterling Morton East Highschool
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