Gilberto Martinez
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Resident Relations Specialist
Progress Residential
Miami, Florida
10.2022 - Current
- Documented violations and issued documentation such as stop work orders to contractors or owners.
- Identified any potential health hazards due to improper waste disposal practices.
- Reported all findings in written documents.
- Followed up on previously identified problems at inspected sites to confirm resolution.
- Inspected smoke detectors, carbon monoxide alarms and other safety devices.
- Investigated complaints from tenants concerning structural damage or hazardous conditions.
- Inspected properties for compliance with local and state safety codes.
- Noted recurrent issues and worked with contractors to prevent re-occurrence.
- Evaluated landscaping elements such as fencing, walkways and retaining walls for compliance with regulations.
- Checked for evidence of pests such as rodents or insects in dwellings or businesses.
- Performed regular maintenance checks on plumbing, electrical, heating and cooling systems.
- Worked closely with management teams to help identify process improvement/s that would improve overall efficiency levels.
- Managed and resolved conflicts arising from inspection findings, negotiating between parties to achieve compliance.
- Collaborated with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Reported and tracked deviations from quality standards and recommended corrective action to appropriate personnel.
- Notified supervisors or other relevant personnel of test or production issues.
- Trained new inspectors on proper inspection techniques, safety protocols, and regulatory compliance.
Pick up and Delivery Driver
Amazon
Miami, FL
03.2021 - 09.2022
- Assisted warehouse personnel with loading and unloading cargo from containers or trucks.
- Navigated routes with relevant map programs and GPS systems.
- Notified supervisor immediately if additional assistance was required during pickup and delivery process.
- Kept interior cab area clean at all times by removing debris after each shift.
- Managed time effectively to ensure timely completion of daily routes within specified deadline.
- Demonstrated excellent customer service skills when interacting with clients.
- Maintained accurate records of completed deliveries using handheld scanners or other tracking devices.
- Ensured accuracy of all paperwork related to deliveries and pickups.
- Followed designated routes for efficient delivery of goods.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Lead Self-Defense and Fitness Instructor
Cobra Defense Miami
Miami, FL
10.2015 - 09.2022
- Organized and led classes with up to 20 participants at a time.
- Planned classes focusing on instruction, demonstration and work time.
- Educated students on the legal implications of using self-defense in certain situations.
- Maintained equipment used during class sessions, such as punching bags and mats.
- Mitigated learning gaps and effectively delivered curriculum to students.
- Provided one-on-one instruction when needed to help struggling students grasp concepts more easily.
- Ensured all safety protocols were followed throughout the duration of each class.
- Compiled reports summarizing student performance after every session for review by management staff.
- Tracked student progress and provided feedback on areas of improvement.
- Adapted teaching methods based on the needs of each group or individual learner.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
- Conducted safety checks before each class session started.
- Demonstrated proper form and technique for students to follow.
- Attended seminars or workshops related to self-defense techniques so as to stay up-to-date with industry trends.
- Coached students in using video and social media storytelling to improve visual intelligence of projects.
Education
High School Diploma -
Southwest Miami Senior High
Miami Florida06-2013
Skills
- Delivery pickup
- Daily logging
- Conflict resolution
- Time management
- Safety protocols
- Customer service
- GPS and route planning
- Physical fitness training
- Weapons handling
- Self-defense tactics
- Strength conditioning
- Body language reading
- Injury prevention
- Situational awareness
- Group instruction
- Individual coaching
- Personal safety awareness
- Property maintenance
- Pest identification
- Exterior evaluation
- Mold detection
- Fire safety inspection
- Water damage assessment
- Electrical inspection
- Swimming pool inspection
- Plumbing inspection
- Structural inspection
- Interior inspection
Timeline
Resident Relations Specialist
Progress Residential
10.2022 - Current
Pick up and Delivery Driver
Amazon
03.2021 - 09.2022
Lead Self-Defense and Fitness Instructor
Cobra Defense Miami
10.2015 - 09.2022
High School Diploma -
Southwest Miami Senior High
Similar Profiles
Alex WellsAlex Wells
Leasing Consultant at Progress ResidentialLeasing Consultant at Progress Residential
Rosalba EspinosaRosalba Espinosa
Lease Application Coordinator at Progress ResidentialLease Application Coordinator at Progress Residential
Jarrett BrownJarrett Brown
Quality Analyst at Progress ResidentialQuality Analyst at Progress Residential