Claudia Silva
Louisville,KY
Summary
Dynamic professional with a proven track record at Dollar Tree, excelling in customer service and employee training. Adept at project management and inventory oversight, I foster team collaboration and enhance operational efficiency. Passionate about driving results and improving client satisfaction through effective communication and strategic planning.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Dollar Tree
Louisville, Kentucky
01.2025 - 04.2025
- Assisted in managing daily operations and team schedules for efficient workflow.
- Coordinated staff training sessions to enhance service quality and teamwork.
- Supported inventory management by tracking stock levels and organizing supplies.
- Facilitated communication between departments to ensure alignment on projects.
- Executed customer service strategies to improve client satisfaction and engagement.
- Monitored employee performance and provided constructive feedback for development.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
Coordinator
T.J. Maxx & HomeGoods
Louisville, Kentucky
06.2024 - 03.2025
- Coordinated daily operations for merchandise organization and display.
- Supported customer service initiatives by addressing inquiries and concerns.
- Executed visual merchandising standards to attract customers effectively.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols.
Education
Associate of Arts -
Jefferson Community And Technical College
Louisville, KYSkills
- Customer service and support
- Employee training and development
- Project management
- Inventory management
- Communication skills
- Translation services
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Dollar Tree
01.2025 - 04.2025
Coordinator
T.J. Maxx & HomeGoods
06.2024 - 03.2025
Associate of Arts -
Jefferson Community And Technical College