Claudia Smith
Englewood,NJ
Summary
Dynamic administrative professional with extensive experience at Republic Bank Limited, excelling in customer service and payment processing accuracy. Proven track record in optimizing operations and enhancing team performance through effective calendar organization and data management. Adept at fostering strong relationships and ensuring compliance, driving efficiency in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Administrative Assistant
Little Feet Early Childhood Centre
Curepe, Trinidad
08.2011 - 07.2015
- Facilitated administrative support for parents regarding child-related concerns.
- Liaised with staff to address inquiries and streamline operations.
- Handled telephone queries effectively, ensuring prompt responses.
- Accepted payments for student fees, maintaining accurate records.
- Performed daily reconciliation of received payments to ensure accuracy.
- Followed up with parents on overdue fee payments to secure timely transactions.
- Managed calendars to optimize scheduling and enhance efficiency.
Treasury Supervisor
Republic Bank Limited, Trinidad
01.1978 - 12.2010
- Managed branch cash holdings to ensure optimal liquidity and security.
- Supervised cashiers and customer service staff, establishing performance expectations.
- Maintained high levels of customer service satisfaction consistently.
- Conducted staff performance appraisals to drive improvement and accountability.
Support Supervisor
Republic Bank Limited, Trinidad
01.1978 - 12.2010
- Managed foreign exchange allocations and ensured compliance with established guidelines.
- Oversaw wire transfers and foreign exchange transactions to maintain accuracy.
- Supervised Support Department staff, setting performance expectations and conducting appraisals.
- Ensured adherence to signing authorities for customer accounts to mitigate risks.
Customer Service Supervisor
Republic Bank Limited, Trinidad
01.1978 - 12.2010
- Maintained high levels of customer service satisfaction consistently.
- Supervised customer service staff, establishing performance expectations and conducting appraisals.
Loans Supervisor
Republic Bank Limited, Trinidad
01.1978 - 12.2010
- Managed and maintained Retail Credit portfolio to optimize performance.
- Ensured compliance of securities, loan documentation, and disbursements with established procedures.
- Conducted daily audits of all processed loans for accuracy and compliance.
- Supervised loan staff, establishing performance expectations and conducting appraisals.
Retail Credit Officer
Republic Bank Limited, Trinidad
01.1978 - 12.2010
- Coordinated staff vacation schedules and leave requests to optimize resource management.
- Provided timely relief for loan officers and supervisors as needed.
- Assisted Retail Credit Manager with human resource functions to improve team efficiency.
Education
Bank Related Training Courses - Customer Service
REPUBLIC BANK LIMITED
Trinidad, West Indies01.2009
Certificate - Psychology
UNIVERSITY OF THE WEST INDIES
Trinidad, West Indies01.2000
G.C.E. O Level Certificates -
ST JOSEPH’S CONVENT, ST JOSEPH
Trinidad, West Indies01.1978
G.C.E. A Level Certificates -
ST JOSEPH’S CONVENT, ST JOSEPH
Trinidad, West IndiesSkills
- Microsoft Office proficiency
- Data entry and management
- Calendar organization
- Customer service excellence
- Payment processing accuracy
- File organization
Hobbies and Interests
- Interior Decorating and Design
- Drapery Designing and Construction
- Ballroom Dancing and Latin Dancing
- Church and Community Activities
References
Available upon request
Application
06/10/11, Spa Supervisor, Cher-Mere, Trinidad Newsday Newspaper
Affiliations
- Ballroom and Latin Dancing
- Gym membership
Timeline
Administrative Assistant
Little Feet Early Childhood Centre
08.2011 - 07.2015
Treasury Supervisor
Republic Bank Limited, Trinidad
01.1978 - 12.2010
Support Supervisor
Republic Bank Limited, Trinidad
01.1978 - 12.2010
Customer Service Supervisor
Republic Bank Limited, Trinidad
01.1978 - 12.2010
Loans Supervisor
Republic Bank Limited, Trinidad
01.1978 - 12.2010
Retail Credit Officer
Republic Bank Limited, Trinidad
01.1978 - 12.2010
Bank Related Training Courses - Customer Service
REPUBLIC BANK LIMITED
Certificate - Psychology
UNIVERSITY OF THE WEST INDIES
G.C.E. O Level Certificates -
ST JOSEPH’S CONVENT, ST JOSEPH
G.C.E. A Level Certificates -
ST JOSEPH’S CONVENT, ST JOSEPH
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