Claudia Solorio
South Gate,CA
Summary
Dynamic and results-driven professional with extensive experience at Auto Club of Southern California. Proven expertise in customer service and data entry, adept at resolving issues and enhancing client satisfaction. Bilingual communicator with exceptional problem-solving skills, consistently meeting productivity goals while maintaining a high standard of service.
Overview
15
15
years of professional experience
Work History
Insurance Customer Service Representative
Auto Club of Southern California
Los Angeles, CA
04.2015 - Current
- Assisted customers by phone and email with policy questions and billing concerns,
- Explained insurance coverage, deductibles, policy changes, and renewal options clearly and professionally.
- Processed policy updates including address changes, vehicle additions, cancellations, and endorsements.
- Resolved customer complaints and service issues while maintaining a high level of customer satisfaction.
- Managed high call volume while meeting productivity and service goals
Customer Service Sales Clerk
Auto Club of Southern California
Long Beach, CA
07.2011 - 04.2015
- Managed general office operations, including filing, data entry, copying, scanning, and document organization.
- Assisted with incoming phone calls and directed inquiries to appropriate personnel.
- Welcomed visitors and provided necessary information in a courteous manner.
- Oversaw record maintenance, ensuring files were updated and customer information accurately entered into office systems.
- Scheduled appointments and assisted with daily office operations.
- Prepared correspondence, reports, and other administrative documents.
- Managed incoming and outgoing mail and office supplies.
- Provided essential clerical assistance and addressed customer inquiries to improve service efficiency.
- Processed cash, credit, and debit card transactions accurately and efficiently.
Education
High School Diploma -
Nogales High School
La Puente, CASkills
- Data entry
- Filing and document organization
- Customer service
- Cash handling
- Exceptional telephone etiquette
- Confidential file handling
- Efficient computer and keyboard skills
- Administrative support
- Problem solving
- Teamwork
- Goal oriented
- Motivational
- Bilingual
Timeline
Insurance Customer Service Representative
Auto Club of Southern California
04.2015 - Current
Customer Service Sales Clerk
Auto Club of Southern California
07.2011 - 04.2015
High School Diploma -
Nogales High School