Claudia Tachiquin Valdez
San Diego,CA
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Panera Bread , Manna development.
Chula Vista, California
04.2024 - Current
- People specialist
- Training
- In charge of 40 +employees
- Evaluated current processes within the store environment to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Identified customer needs and delivered relevant product solutions and promotions.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Delegated work to staff, setting priorities and goals.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with company policies, procedures, and regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Shift Supervisor
Panera Bread, Manna development
Chula Vista, California
10.2016 - 04.2024
- Resolved customer complaints and reported issues to senior management.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Handled emergency situations with composure and in accordance with company guidelines.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Monitored staff performance to ensure quality standards were met.
- Planned and developed new operation processes to innovate and stay competitive.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Recruited, hired, and mentored new team members, working closely with human resources department.
General Manager
Kentucky Fried Chicken
Antioch, California
11.2000 - 07.2014
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Guided management and supervisory staff to promote smooth operations.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Accountant - Accounting And Finance
Colegio De Bachilleres De Baja California
Tijuana Mexico07-2000
Skills
- Employee training
- Performance evaluation
- Customer relationship management
- Process improvement
- Cash handling
- Team leadership
- Conflict resolution
- Staff scheduling
- Problem solving
- Team leadership expertise
- Customer retention
Timeline
Assistant General Manager
Panera Bread , Manna development.
04.2024 - Current
Shift Supervisor
Panera Bread, Manna development
10.2016 - 04.2024
General Manager
Kentucky Fried Chicken
11.2000 - 07.2014
Accountant - Accounting And Finance
Colegio De Bachilleres De Baja California