Claudia Urrea
Elizabeth,NJ
Summary
Adept at fostering a culture of excellence and increasing productivity, I excelled at InRoads to Opportunities by enhancing team workflows and reducing shipping errors, directly boosting customer satisfaction. My expertise in operations management and strong ability in staff development are complemented by a proven track record in strategic planning and employee motivation.
Overview
11
11
years of professional experience
Work History
Supervisor
InRoads to Opportunities
02.2015 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Handled day-to-day shipping and receiving overseeing more than 70 packages per day.
- Monitored staff performance to identify areas for improvement, providing guidance and support as needed.
- Reduced shipping errors and increased customer satisfaction through thorough quality control checks.
- Resolved issues quickly to maintain productivity goals.
School Bus Driver
Durham School Bus Services
02.2014 - 06.2014
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Drove bus along assigned route, picking up students.
Education
High School Diploma -
German Nieto
Santa Lucia, Dagua, Valle Del Cauca, Colombia05-1988
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Policy Enforcement
- Priority management
- Expectation setting
- Teamwork and Collaboration
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
InRoads to Opportunities
02.2015 - Current
School Bus Driver
Durham School Bus Services
02.2014 - 06.2014
High School Diploma -
German Nieto
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