Claudia Valencia
Shrewsbury
Summary
Dynamic professional with extensive experience in loan processing and customer service. Proven ability in compliance review and conflict resolution, ensuring accurate loan documentation and approvals. Skilled in route management and delivered logistics, consistently enhancing operational and client satisfaction.
Overview
25
25
years of professional experience
Work History
Mail Carrier
Unites States Postal Service
Middletown, NJ
10.2023 - 01.2026
- Delivered letters and packages to homes on designed route, ensuring timely receipt for customers.
- Sorted incoming mail according to established routes and delivery protocols.
- Operated postal vehicles safely while adhering to traffic regulations and company policies.
Customer Service Representative
Home Depot
Long Branch, NJ
03.2023 - 09.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed returns and exchanges, ensuring compliance with company policies.
- Conducted inventory checks, ensuring stock availability for customer needs.
- Provided bilingual support to customers.
Loan Processor III
Wells Fargo Bank, N.A.
Red Bank, NJ
01.2020 - 08.2022
- Processed loan applications, ensuring compliance with internal policies and regulatory requirements.
- Communicated effectively with clients regarding application status and required documentation.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Coordinated with underwriters to resolve outstanding issues for timely loan approvals.
- Maintained accurate documentation throughout loan processing stages, enhancing workflow efficiency.
Loan Processor
Advisors Mortgage Group
Ocean NJ
09.2019 - 12.2019
- Processed loan applications efficiently, ensuring accuracy and compliance with underwriting guidelines.
- Reviewed borrower documentation to verify eligibility and financial stability for mortgage approval.
Loan Analyst
Two River Community Bank
Tinton Falls, NJ
03.2018 - 09.2019
- Analyzed loan applications for accuracy and completeness, ensuring adherence to bank policies.
- Evaluated creditworthiness of applicants through detailed financial assessments and analysis.
- Collaborated with underwriting team to streamline loan approval processes, enhancing efficiency.
Loan Analyst
Loan Depot / Mortgage Master
Wall, NJ
09.2016 - 03.2018
- Analyzed loan applications to ensure compliance with regulatory requirements and company policies.
- Expedited the loan decision-making process by working closely with sales representatives on challenging applications.
- Enhanced loan approval accuracy by diligently reviewing and verifying applicant financial information.
Processor
Mortgage Now
Shrewsbury, NJ
10.2015 - 08.2016
- Communicated clearly to customers outstanding conditions to get loan clear to close.
- Prepared file for final clear-to-close.
Mortgage Processor III
EverBank
Woodbridge, NJ
05.2013 - 07.2015
- Reviewed loan applications for compliance with federal regulations and company policies.
- Coordinated communication between clients, underwriters, and real estate agents to streamline processing.
- Managed documentation requirements, ensuring accuracy and completeness of mortgage files.
- Analyzed loan files to identify discrepancies and resolved issues proactively.
Assistant, Closer, Processor III
Wells Fargo Bank Home Mortgage
Red Bank, NJ
12.2000 - 05.2013
- Act as the first point of contact, answering questions, providing updates on loan status, and requesting missing documentation.
- Coordinate with all parties (real estate agents, closing agents, processors and borrowers) to facilitate a smooth closing process.
- Led closing processes for conventional, Bond and FHA mortgage loans, ensuring compliance and accuracy.
- Coordinated closing documents and ensured compliance with regulatory requirements.
- Facilitated communication between borrowers, lenders, and title companies to streamline closings.
- Processed mortgage applications efficiently, ensuring compliance with regulatory standards.
- Reviewed documentation for accuracy, minimizing errors in loan processing.
- Monitored pipeline status and prioritized tasks to meet tight deadlines.
Education
Travel And Tourism
Wilma Boyd School
Pittsburg, PA05.1993
High School Diploma -
Red Bank Regional High School
Little Silver06.1992
Skills
- Delivery Logistic
- Flexible and adaptable
- Dependable and responsible
- Teamwork and collaboration
- Customer service
- Compliance assessment
- Problem-solving
- Time Management
- Loan Application Reviewed
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Mail Carrier
Unites States Postal Service
10.2023 - 01.2026
Customer Service Representative
Home Depot
03.2023 - 09.2023
Loan Processor III
Wells Fargo Bank, N.A.
01.2020 - 08.2022
Loan Processor
Advisors Mortgage Group
09.2019 - 12.2019
Loan Analyst
Two River Community Bank
03.2018 - 09.2019
Loan Analyst
Loan Depot / Mortgage Master
09.2016 - 03.2018
Processor
Mortgage Now
10.2015 - 08.2016
Mortgage Processor III
EverBank
05.2013 - 07.2015
Assistant, Closer, Processor III
Wells Fargo Bank Home Mortgage
12.2000 - 05.2013
Travel And Tourism
Wilma Boyd School
High School Diploma -
Red Bank Regional High School