Jacob Grubb
Cincinnati
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in parcel delivery coordination and customer service excellence. Proven track record in creative problem solving and route management, ensuring timely and efficient mail delivery while enhancing customer satisfaction. Committed to operational effectiveness and maintaining high service standards.
Overview
19
19
years of professional experience
Work History
MAIL CARRIER
United States Postal Service
Cincinnati
11.2014 - Current
- Delivered mail efficiently across designated routes while maintaining service quality.
- Sorted and organized mail for timely distribution to ensure operational effectiveness.
- Handled mail and packages carefully to ensure safe delivery and prevent damage.
- Collected outgoing mail from homes and businesses for expedited delivery.
- Obtained signatures upon delivery to enhance accountability and track delivery confirmation.
- Loaded trucks securely to ensure safe transport of parcels.
- Communicated with customers regarding service inquiries and resolved issues promptly.
- Managed challenging situations while adhering to postal service policies to maintain service standards.
Assistant Store Manager
Cross County Pool Service
Cincinnati
01.2012 - 01.2013
- Managed daily store operations, ensuring compliance with safety regulations and optimal service delivery.
- Trained and supervised staff to maintain high customer service standards.
- Monitored sales activities, guaranteeing satisfactory service and quality goods.
- Addressed customer inquiries, resolving issues effectively to maintain satisfaction.
- Implemented promotional displays, boosting product visibility and sales.
- Managed inventory and scheduled staff to enhance operational efficiency.
- Monitored cash handling and reconciled financial processes for accuracy.
- Regularly ensured cleanliness and organization throughout store premises.
Store Clerk
Cross County Pool Service
Cincinnati
05.2007 - 01.2012
- Maximized sales while minimizing shrinkage by delivering exceptional customer service.
- Executed point of sale opening and closing activities, ensuring accurate transactions and seamless customer experience.
- Managed inventory and cash controls while overseeing store opening and closing procedures.
- Maintained optimal product levels through inventory management and organized backroom operations to support sales goals.
- Rotated merchandise displays to highlight new products and strategic promotions.
- Coached sales associates on product specifications and selling techniques, improving customer satisfaction ratings.
- Assisted in hiring, training, and mentoring new staff to promote team development.
- Reconciled daily sales transactions, ensuring accurate logging of revenue and addressing discrepancies.
Education
High School Diploma -
Colerain High School
Cincinnati, OH07-2011
Some College (No Degree) - Audio And Video Production
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Parcel delivery coordination
- Package delivery
- Mail sorting
- Address processing
- Priority mail handling
- Local route knowledge
- Route management
- Mileage tracking
- Delivery vehicle maintenance
- Safety inspections
- Safe mail handling
- Goods inspection
- Special delivery processing
- Progress tracking
- Customer service excellence
- Customer experience
- Needs assessment
- Critical thinking
- Creative problem solving
- Performance management
Timeline
MAIL CARRIER
United States Postal Service
11.2014 - Current
Assistant Store Manager
Cross County Pool Service
01.2012 - 01.2013
Store Clerk
Cross County Pool Service
05.2007 - 01.2012
High School Diploma -
Colerain High School
Some College (No Degree) - Audio And Video Production
Cincinnati State Technical And Community College