Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Vazquez

De Forest,WI

Summary

Compassionate and self-motivated professional with over four years of experience in patient access and billing customer service. Known for exceptional empathy and multitasking abilities, consistently ensuring patient confidentiality and satisfaction across multiple clinics.

Overview

1
1
Language
8
8
years of professional experience

Work History

Patient Access Representative (Float)

SSM Health Dean Medical Group
Madison, Wisconsin
04.2024 - Current
  • Self-motivated, with a strong sense of personal and team responsibilities, works effectively in different fast-paced environments, skilled at working independently and collaboratively in a team environment, proven ability to learn quickly and adapt to new situations, efficiently deliver high accuracy registration by verifying demographic and insurance information, mentor and train new staff.
  • Mastered medical terminology to improve communication with healthcare professionals and enhance patient interactions.
  • Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
  • Registered patients by accurately obtaining financial and demographic information, ensuring seamless patient access and reducing potential registration errors.
  • Provided excellent customer service to patients and their families.
  • Work at 9 different clinics within SSM Health.

Billing Customer Service Representative

Golden West Packaging
Watsonville, California
04.2018 - 10.2023
  • Delivered friendly customer service and assistance to visitors, enhancing their experience.
  • Maintained accurate records and electronic files, ensuring data integrity for billing processes.
  • Organized information and prepared comprehensive reports for internal stakeholders, supporting informed decision-making.
  • Utilized Microsoft Word, Excel, and Outlook for daily administrative tasks.
  • Scanned and organized documents for electronic storage and easy retrieval.
  • Assisted with administrative requests and prepared information for reports and other business needs.

Education

High School Diploma -

Watsonville/Aptos/Santa Cruz Adult Education
Watsonville, CA
03-2024

Certification - Medical Clerk

CET
Watsonville, CA
08-2017

Skills

  • Patient registration
  • HIPAA compliance
  • Medical terminology
  • Data entry accuracy
  • Customer service
  • Insurance verification
  • Multitasking
  • Insurance billing
  • Strong empathy
  • Conflict resolution
  • Data entry
  • Team leadership
  • Appointment scheduling

Languages

Spanish
Professional

Timeline

Patient Access Representative (Float)

SSM Health Dean Medical Group
04.2024 - Current

Billing Customer Service Representative

Golden West Packaging
04.2018 - 10.2023

High School Diploma -

Watsonville/Aptos/Santa Cruz Adult Education

Certification - Medical Clerk

CET

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Claudia Vazquez