Claudia G. Caro
13541 N 143rd Ave, Surprise,AZ
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Complete Health Specialist
LiveOps/AbbVie
Scottsdale, AZ
10.2021 - 01.2023
- Translated written materials from English to Spanish.
- Used Spanish skills to communicate with patients about available resources.
- Used Spanish skills to provide resourceful resources.
- Activating savings cards.
- Provided valuable information on issues with account.
- Networked patients with correct resources.
- Showed empathy during patients challenging times.
Licensed Massage Therapist
Massage Envy Spa
Gilbert, AZ
05.2005 - 09.2021
- Proficiently used Spanish skill to communicate with Spanish clientele.
- Interpreted in Spanish available memberships and services.
- Assessed client needs and developed individualized treatments plans to address specific health needs of each client.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Cleaned and sterilized equipment before each use according to established protocols.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Reviewed patient charts prior to each session in order to identify any new information that may affect treatment plan decisions.
Optometric Technician
Corona Optique
Yuma, AZ
08.2016 - 10.2017
- Used Spanish skill to communicate effectively with Spanish speaking patients.
- Translated proficiently in Spanish for Doctors and patients.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Checked patient records for accuracy and updated them when necessary.
- Scheduled patient’s appointment
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Maintained a clean work environment by sterilizing instruments after each use.
- Conducted vision screenings using automated refraction technology.
- Contacted insurance companies to verify coverage information prior to treatment.
- Prepared invoices for services rendered and collected payments from patients.
- Administered diagnostic tests such as tonometry.
- Answered phone calls for patients inquiring about services offered by the practice.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Communicated with patients to obtain and document medical histories.
Sales Associate
Massage Envy Spa
Queen Creek, AZ
08.2008 - 04.2009
- Proficiently used Spanish skill to communicate with Spanish clientele.
- Interpreted in Spanish membership sales.
- Developed and implemented sales strategies to increase customer base.
- Maintained accurate records of customer interactions and transactions.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Participated in team meetings to review progress against objectives set by management.
- Performed data entry into CRM system including account information and sales activity logs.
Sales Representative
Telemarketing Services
Yuma, AZ
10.2003 - 04.2004
- Developed relationships with callers to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Education
High School Diploma -
Kofa High School
Yuma, AZSome College (No Degree) -
Maricopa Community Colleges - Mesa Community College
Mesa, AZSome College (No Degree) -
Utah College of Massage Therapy Inc (Tempe, AZ)
Salt Lake City, UT (Tempe, AZ) Skills
- Fluent Spanish, Advanced in reading and writing
- Communication and interpersonal skills
- Analytical thinking
- Data management systems
- Salesforce CRM Software
- Microsoft Outlook
- OneNote
- Credit card payment processing
- Patient scheduling
- Multitasking
- Communication skills
- Active listening
- Adaptability and Flexibility
- Reflective listening
- Customer assistance
- Patient awareness
- Problem-solving aptitude
- Teamwork and Collaboration
- Administrative procedures
- Resource management
- Medical terminology proficiency
Timeline
Complete Health Specialist
LiveOps/AbbVie
10.2021 - 01.2023
Optometric Technician
Corona Optique
08.2016 - 10.2017
Sales Associate
Massage Envy Spa
08.2008 - 04.2009
Licensed Massage Therapist
Massage Envy Spa
05.2005 - 09.2021
Sales Representative
Telemarketing Services
10.2003 - 04.2004
High School Diploma -
Kofa High School
Some College (No Degree) -
Maricopa Community Colleges - Mesa Community College
Some College (No Degree) -
Utah College of Massage Therapy Inc (Tempe, AZ)
Similar Profiles
Shirley BarruosShirley Barruos
Customer Service Representative at Liveops-Abbvie HealthCustomer Service Representative at Liveops-Abbvie Health
Sasha O. GomezSasha O. Gomez
Senior Resource Specialist at LiveOps/ Abbvie PharmaceuticalsSenior Resource Specialist at LiveOps/ Abbvie Pharmaceuticals
Brittany WebbBrittany Webb
Triage Specialist at AbbVie Pharmaceuticals/contractor Via LiveOpsTriage Specialist at AbbVie Pharmaceuticals/contractor Via LiveOps