Claudia Lucia Bonilla Valenzuela

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
• Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
• Answered customers' questions regarding products, prices, and availability.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

• In charge of Accounts Payable and Accounts Receivable for almost a year.
• Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
• Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Increased processing efficiency by managing vendor relationships, negotiating favorable terms, and resolving disputes promptly.
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
• Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Started as a Personal Assistant of the Director, and after 3 months she gave me the Riverhead office to handle.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated special projects and managed schedules.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.