Juan Avalos
Austin,TX
Summary
Driven Inside Sales Representative recognized for high productivity and efficient task completion. Skilled in customer relationship management, lead generation, and sales strategy implementation. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to drive growth. Looking to always grow within and provide best service in any task that is given to me. Always looking to expand knowledge on things not done before to aquire new skills. Friendly and easy to get along with
Overview
2
2
Languages
20
20
years of professional experience
Work History
Inside Sales Representative
Benefast Inc
Austin, Texas
10.2025 - 08.2026
- Managed customer accounts and addressed inquiries effectively.
- Collaborated with team members to streamline sales processes.
- Conducted product presentations to demonstrate features and benefits.
- Developed strong relationships with clients to ensure repeat business.
- Coordinated with suppliers for timely order fulfillment and delivery.
- Provided training and support to junior sales staff on company policies.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivery Driver
Buddys Home Furnishing
Austell, TX
06.2025 - 10.2025
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Monitored fuel level throughout shift and refueled when necessary
- Verified accuracy of items loaded onto truck against shipping documents.
- Ensured accurate completion of all paperwork associated with deliveries.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Received daily delivery instructions and route assignments from dispatch.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Inside Sales Representative
L&W Supply
Round Rock , TX
04.2018 - 06.2025
- Monitored competitor activities and recommended changes accordingly.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Ordered materials daily to ensure uninterrupted supply and maintained accurate inventory records.
- Provided expert product insights to ensure customer satisfaction and informed decision-making.
- Processed customer orders daily via phone, ensuring exceptional service and satisfaction.
- Resolved customer inquiries by applying product knowledge and problem-solving skills to facilitate order placement.
- Ensured accuracy by reviewing and correcting daily paperwork at the end of each shift.
- Collaborated with warehouse personnel to verify product stock and resolve delivery concerns.
- Performed comprehensive inventory checks every three months to ensure product availability.
- Collaborated with vendors to maintain superior product standards and competitive pricing.
- Demonstrated growth by advancing from warehouse employee to tint technician, culminating in the position of Inside Sales Representative.
Construction Worker
Self Employed Services
Austin, TX
09.2014 - 04.2018
- Ensured compliance with local codes regarding building regulations.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Monitored progress of construction activities making sure deadlines were met.
- Inspected work areas for safety issues before beginning any task.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
Cabinet Maker
Trim Tech Of Austin
Hutto, Texas
05.2012 - 09.2014
- Applied veneers to completed cabinet components prior to assembly.
- Performed edge banding techniques to finish exposed edges of cabinet components.
- Kept work area clean throughout the day while adhering to safety protocols.
- Installed hinges and drawer slides on cabinetry.
- Routed out grooves for door panels as well as concealed hinges.
- Assisted other members of the team with various tasks as needed.
- Dressed up cabinets by adding decorative mouldings and trim pieces.
- Finished cabinetry with stains, paints, and varnishes.
- Fabricated cabinet frames using a variety of woodworking tools, including saws, routers, and jointers.
- Tested fitment of installed items before closing out projects.
- Built custom cabinets from raw materials based on customer specifications.
- Constructed raised panel doors with router table.
- Drilled pocket holes to ensure secure joints for cabinets.
- Designed custom cabinets by planning layouts, cutting materials, and installing finished pieces.
- Finished cabinets by sanding, staining and installing.
- Executed machine operations to accurately cut and prefabricate parts, facilitating seamless assembly by workers.
Customer Service Representative
Cash America
Austin, TX
08.2008 - 05.2012
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Enhanced customer satisfaction through expert knowledge and sales of a wide range of products.
- Assisted customers in securing collateral loans tailored to their specific needs.
- Executed NICS background checks for firearms sold, ensuring compliance with mandatory federal guidelines.
- Implemented safety measures for firearms handling, ensuring adherence to guidelines.
- Utilized knowledge of jewelry presentation and care to drive sales success.
- Addressed customer calls related to loan inquiries and general questions, contributing to improved customer support.
- Executed daily store cleaning and optimized product presentation for improved customer engagement.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Game Crazy
Austin, Texas
06.2008 - 01.2009
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided expert insights on a wide range of video game products, focusing on availability, pricing, and launch schedules.
- Suggested video games to boost sales and provided add-on products, consistently securing daily pre-orders.
- Resolved customer complaints promptly and efficiently.
- Managed opening and closing tasks alongside bank runs to support seamless business functions.
Customer Service Representative
Flexi Compras
Austin, TX
02.2007 - 06.2008
- Facilitated seamless customer experiences by advising on payment options and overseeing delivery arrangements through comprehensive product understanding.
- Enhanced shopping experience by maintaining product availability and fulfilling customer requests through timely orders.
- Performed deliveries both individually and with a partner, successfully collecting payments for outstanding balances.
- Executed opening and closing procedures while managing bank runs efficiently.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Made deliveries when needed. Pre-cell phone area
Education
High School Diploma -
Sydney Lanier High School
Austin, TX06-2004
Skills
- Exceptional customer service
- Payment processing
- Issue resolution
- Client relationship management
- Data entry
- Adept multi-tasker
- Tenacious follow-up
- Product knowledge
- Documentation and reporting
- Customer relationship building
- Organized and meticulous
- Customer service
- Email and phone etiquette
- Relationship building
- Sales closing
- Sales and negotiation
- Attention to detail
- Verbal and written communication
- Order management
- Objection handling
- Dependable
- Driven
- Relationship building and management
- Inquiry management
- FLUENT IN English and Spanish
- Made Deliveries for different products
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Inside Sales Representative
Benefast Inc
10.2025 - 08.2026
Delivery Driver
Buddys Home Furnishing
06.2025 - 10.2025
Inside Sales Representative
L&W Supply
04.2018 - 06.2025
Construction Worker
Self Employed Services
09.2014 - 04.2018
Cabinet Maker
Trim Tech Of Austin
05.2012 - 09.2014
Customer Service Representative
Cash America
08.2008 - 05.2012
Customer Service Representative
Game Crazy
06.2008 - 01.2009
Customer Service Representative
Flexi Compras
02.2007 - 06.2008
High School Diploma -
Sydney Lanier High School