NATALIE CASTRO

Dedicated professional customer service representative providing customer support in busy call-center environment providing assistance to disaster survivors. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Proficiency in MS Office. Excellent verbal, written and analytical skills. Strong keyboarding skills. Professional phone etiquette. Ability to handle multi-tasking as well as ability to provide services to customers. Possesses an energetic and tenacious achievement orientation. Ability to utilize multiple software applications. Ability to maintain strong interpersonal communication skills in a fast-paced group setting. Identifies and resolves problems in a timely manner. Excellent time-management skills to prioritize and plan work activities. Focuses in listening to others while resolving conflicts. Detail-oriented, problem-solver, self-motivated, organized team player with positive attitude and ability to learn new tasks quickly. Fluently read, write and speak both Spanish and English at a collegiate level.