Claudia Milena Lewis
Marysville,WA
Summary
Dedicated and trustworthy Social Worker, Receptionist and office assistant with 5+ years of experience in costumer care and sales tracking. Efficient in performing the administrative and front -desk tasks of large - scale offices. Fluent English, Spanish and some knowledge in Portuguese.
Overview
5
5
years of professional experience
Work History
Receptionist
Creative Dental Of Queens
2022.08 - 2023.08
- Insurances Billing
- Schedule management
- Bilingual customer service
- Social media advertising
- Client follow up
- Efficient telephone service
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Support Representative
Amazon
2020.08 - 2021.06
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined communication for improved customer experiences through effective listening and problem-solving skills.
- Reduced chat resolution times with efficient troubleshooting techniques and comprehensive product knowledge.
- Strengthened customer loyalty by consistently providing timely and accurate information on products and services.
Social Worker
Fundación Familia Digna
2020.07 - 2021.06
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Create and manage social projects in the effort to develop their social skills.
Insurance Agent
Metlife
2018.11 - 2020.02
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
Social Worker -
Corporacion Universitaria Republicana
Bogota - Colombia05.2016
Skills
- Technical Support
- Scheduling
- Administrative Support
- Client follow up
- Office Management
- Multitasking Abilities
- Excellent Communication
- Telephone Etiquette
- Active Listening
- Meeting Support
- Customer Complaint Resolution
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Receptionist
Creative Dental Of Queens
2022.08 - 2023.08
Customer Service Support Representative
Amazon
2020.08 - 2021.06
Social Worker
Fundación Familia Digna
2020.07 - 2021.06
Insurance Agent
Metlife
2018.11 - 2020.02
Social Worker -
Corporacion Universitaria Republicana
Similar Profiles
SUNIPA MANDALSUNIPA MANDAL
Dental Administrator at Queens quay DentalDental Administrator at Queens quay Dental
Edlyn NonolEdlyn Nonol
Treatment Coordinator at Creative Dental PartnersTreatment Coordinator at Creative Dental Partners
Christa FarrellChrista Farrell
Dental Receptionist at Creative Arts Dental LabDental Receptionist at Creative Arts Dental Lab