Claudianie Dorcelet
Elmont
Summary
Customer service professional with extensive experience at 32 Capital Woman's Care, specializing in conflict resolution and enhancing customer satisfaction. Strong critical thinking and relationship-building skills utilized in high-pressure environments to ensure effective communication and problem resolution. Proven track record of fostering customer loyalty and repeat business through empathetic support and comprehensive product knowledge.
Overview
6
6
years of professional experience
Work History
Baker
Crumbl Cookies
05.2024 - 11.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Increased customer satisfaction with friendly and efficient service.
Customer Service Representative
32 Capital Woman's Care
03.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Mission Manager
Minister Of the Interior
03.2019 - 01.2024
- Delivered successful outcomes for complex missions with meticulous attention to detail in all planning phases.
- Improved team performance with comprehensive training programs and regular progress assessments.
- Developed strong relationships with external partners to facilitate collaboration on joint initiatives or projects.
- Increased stakeholder satisfaction by maintaining clear lines of communication and providing regular updates on mission progress.
- Promoted a solutions-oriented mindset among team members that encouraged creative problem-solving approaches under high-pressure situations.
Education
Associate of Arts - Culinary
PGCC
Bachelor of Arts - Architecture
University
07-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Problem-solving
- Fluent bilingualism
- Customer support
- Attention to detail
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Professional Working
Timeline
Baker
Crumbl Cookies
05.2024 - 11.2024
Customer Service Representative
32 Capital Woman's Care
03.2024 - 11.2024
Mission Manager
Minister Of the Interior
03.2019 - 01.2024
Associate of Arts - Culinary
PGCC
Bachelor of Arts - Architecture
University
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