CLAUDIA YOANA LOPEZ VEGA
Arlington,TX
Summary
Accomplished Foreign Trade Specialist from REFINERIA CIENFUEGOS S.A., known for exceptional organizational skills and proficiency in software. Excelled in enhancing customer satisfaction and consistently exceeded targets, demonstrating advanced communication and problem-solving aptitude. Recognized for quality assessment prowess and establishing strong client relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
05.2024 - Current
- Assisted passengers in navigating customs procedures smoothly and efficiently.
- Contributed to overall positive workplace culture by maintaining a friendly, helpful demeanor and demonstrating effective teamwork with colleagues.
- Fostered positive relationships with frequent travelers through consistent provision of outstanding service tailored to their specific requirements.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Collaborated with security personnel to maintain a safe environment for all travelers within the airport terminal.
Foreign Trade Specialist
REFINERIA CIENFUEGOS S.A.
09.2015 - 06.2022
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Master of Science - Chemical Engineering Sciences
University of Sonora
Hermosillo, Sonora07.2023
Master of Science - Foreign Trade
Ministry of Foreign Trade And Foreign Investment
La Habana, Cuba07.2018
Bachelor of Science - Chemical Engineering
Carlos Rafael Rodríguez
Cienfuegos, Cuba05.2015
Skills
- Customer Relations
- Quality Assessment
- Documentation Management
- Advanced Communication
- Proficient in Software (Word, Power point)
- Effective Communication
- Problem-solving abilities
- Organizational Skills
- Decision-Making
- Problem-solving aptitude
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Passenger Service Assistant
Prospect Airport Services
05.2024 - Current
Foreign Trade Specialist
REFINERIA CIENFUEGOS S.A.
09.2015 - 06.2022
Master of Science - Chemical Engineering Sciences
University of Sonora
Master of Science - Foreign Trade
Ministry of Foreign Trade And Foreign Investment
Bachelor of Science - Chemical Engineering
Carlos Rafael Rodríguez
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