George Elmashat
Euless
Summary
Adept at navigating high-stress environments, I leveraged my language proficiency and problem-solving skills at Prospect Airport Service, DFW international Airport, to enhance passenger experiences. Specializing in conflict resolution and customer relations, I consistently ensured passenger satisfaction and safety, showcasing professionalism and poise under pressure.
Overview
2
2
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Service, DFW Int'l Airport
11.2022 - Current
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Education
High School Diploma -
Euless Trinity High School
Euless, TX05-2026
Skills
- Patience and tolerance
- Problem resolution
- Relationship building
- Computer proficiency
- Customer relations
- Professionalism and poise
- Public speaking confidence
- Conflict resolution techniques
- Language proficiency
- Strong interpersonal skills
- Passenger assistance
Languages
Arabic
Native or Bilingual
Timeline
Passenger Service Assistant
Prospect Airport Service, DFW Int'l Airport
11.2022 - Current
High School Diploma -
Euless Trinity High School
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