Hi, I’m
Claudine Cederstrom
Fort Mill,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Marketing Director experience and knowledgeable software usage.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
years of professional experience
Work History
Harris Teeter
Customer Service Representative
09.2022 - Current
Job overview
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handle customer inquiries and suggestions courteously and professionally.
- Handle all returns, exchanges, money orders and money transfers.
- Update account information to maintain customer records.
- Exhibit high energy and professionalism when dealing with clients and staff.
Argus Development GroupCharlotte, NC
Executive Assistant & Marketing Director
07.2003 - 07.2008
Job overview
- Built strong relationships with industry professionals and influencers. Liaison between tenants, contractors and staff.
- Excellent computer skills, all office programs plus more.
- Scheduling, customer service and a great attitude.
- Developed and presented marketing plans and reports to CEO. Use of Adobe Photoshop, Powerpoint, Microsoft Office and website software.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral. Maintained and updated company website.
Education
SUNY PlattsburghPlattsburgh, NY
Bachelor of Arts from TV Communications
12.1991
Skills
- Complaint Resolution
- Appointment Schedule
- Microsoft Outlook
- Client Relations
- Retail Store Support
- Data Entry
- Data Collection
- Customer Service
- Microsoft PowerPoint
- Promotional Support
- Microsoft Excel
- Clerical Support
Timeline
Customer Service Representative
Harris Teeter
09.2022 - Current
Executive Assistant & Marketing Director
Argus Development Group
07.2003 - 07.2008
SUNY Plattsburgh
Bachelor of Arts from TV Communications