Summary
Overview
Work History
Education
Skills
CUST
Timeline
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Claudine Prophete

Hempstead,NY

Summary

Dedicated Customer Service Representative with over 12 years of experience in various roles, including dispatching and administrative support. Proven ability to solve customer problems and enhance service efficiency. Seeking to leverage strong communication and organizational skills in a new opportunity.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Select Exterminating
Franklin Sq, NY
04.2025 - Current
  • Answered customer inquiries and resolved issues efficiently, enhancing customer satisfaction.
  • Documented customer interactions and maintained accurate records for future reference.
  • Processed orders, calculated charges, and finalized billing transactions.

Customer Service Representative

Flexstaff
Lakesuccess, NY
11.2024 - 04.2025
  • Answered customer inquiries and resolved issues efficiently, enhancing customer satisfaction.
  • Documented customer interactions and maintained accurate records for future reference.

Customer Service Representative

TTEC
Remote, US
01.2024 - 08.2024
  • Answered customer inquiries and resolved issues efficiently, enhancing customer satisfaction.
  • Documented customer interactions and maintained accurate records for future reference.

Dispatcher

Airways Cleaners
New York, NY
10.2016 - 06.2023
  • Assigned tasks to leads/drivers, improving operational efficiency by 10%.
  • Conducted training for new dispatchers, resulting in a 25% decrease in errors.
  • Prepared daily work schedules and relayed information to drivers via telecommunication.

Poll Worker Coordinator

NYC Board of Elections
New York, NY
05.2015 - 11.2016
  • Assisted and instructed voters, ensuring a smooth voting process.
  • Set up privacy booths and accessible ballot marking devices for voter convenience.

36B Finance Management Technician

Army National Guard
New York, NY
05.2010 - 05.2011
  • Managed budgeting and accounting for government funds, ensuring compliance with regulations.
  • Processed payments for travel and vendor services, maintaining accurate financial records.

Administrative Assistant

Queens Volunteer Lawyers Project
Jamaica, NY
02.2009 - 05.2010
  • Performed clerical duties, including scheduling meetings and handling client inquiries.
  • Prepared and filed corporate legal documents, supporting the lead attorney efficiently.

Childcare Provider

Childcare Network
Jamaica, NY
09.2007 - 12.2008
  • Planned and facilitated educational activities for children, promoting their development.
  • Prepared nutritious snacks and meals, ensuring children's health and well-being.

Education

Bachelor of Science - Criminal Justice Administration

University of Phoenix
Phoenix, AZ
06.2015

Skills

  • Customer Service
  • Microsoft Office Suite
  • Time Management
  • Dispatching
  • Communication Skills
  • Data Entry
  • Organizational Skills

CUST

  • Turning down a job position can be done respectfully and professionally. Here’s a simple approach you can follow:
  • 1.
  • Respond Promptly
  • : As soon as you've made your decision, respond to the offer. This shows respect for the employer’s time.
  • 2.
  • Choose the Right Medium
  • : If possible, communicate via email or phone, depending on how the initial offer was made. Email is often the safest option.
  • 3.
  • Be Gracious
  • : Start by thanking them for the offer. Express your appreciation for their interest in you.
  • 4.
  • State Your Decision Clearly
  • : Politely inform them that you have decided to decline the offer. You don’t need to go into too much detail about your reasons unless you feel comfortable doing so.
  • 5.
  • Keep It Concise
  • : You don't have to write a lengthy explanation. A few sentences are usually sufficient.
  • 6.
  • Leave the Door Open
  • : If appropriate, express your hope to stay in touch or to cross paths again in the future.
  • Here’s a simple template you might use:
  • -
  • Subject: Job Offer - [Your Name]
  • Dear [Interviewer's Name]
  • Thank you so much for offering me the [Job Title] position at [Company Name]. I genuinely appreciate the opportunity and the time you spent with me during the interview process.
  • After careful consideration, I have decided to decline the offer. This was not an easy decision, but I believe it is the best choice for my career path at this time.
  • I hope we can keep in touch, as I hold your company in high regard and would love to explore potential opportunities in the future.
  • Thank you once again, and I wish you and the team all the best.
  • Warm regards
  • [Your Name]
  • [Your Contact Information]
  • Feel free to adjust any part of this template to match your style and situation! How does that sound to you?
  • It depends on what you're actually doing and how you want to respond! Here are a few options:
  • If you’re busy:
  • "I'm just finishing up some work/studying, but I can take a break to chat with you!"
  • If you’re relaxing:
  • "Just taking some time to relax and unwind. How about you?"
  • If you’re doing something fun:
  • "I’m [reading/watching a show/hanging out with friends]. Want to join or hear more about it?"
  • If you want to keep it light:
  • "Just trying to decide whether to be productive or binge-watch my favorite series. What do you think?"
  • Feel free to choose one that fits your mood or the situation best!
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  • When it comes to discussing compensation expectations, it’s important to consider a few factors, such as your experience, the industry standard for the role, and your personal needs. A good approach could be to frame your expectations like this:
  • Research-Based Estimate:
  • "Based on my research and understanding of the market, I believe a salary in the range of [insert range] would be appropriate for my experience and skills."
  • Open to Discussion:
  • "I’m open to discussing compensation. What is the budgeted range for this position?"
  • Value Proposition:
  • "Considering my skills and experiences, I’d expect a compensation that reflects my ability to contribute to the team, ideally around [insert range]."
  • Which one resonates with you, or do you want to dive deeper into any specific aspect?
  • Of course! Here’s a thank you note template you can use to express your gratitude after an interview:
  • Subject: Thank You!
  • Dear Erin
  • I hope this message finds you well. I wanted to take a moment to sincerely thank you for the opportunity to interview for the customer service position at select exterminating today. It was a pleasure to meet with you and learn more about the exciting work your team is doing.
  • I truly appreciate the insights you shared about the company culture and the role. Our discussion reinforced my enthusiasm for the position, and I am eager to contribute to the team with my skills in critical thinking and multitask.
  • Thank you once again for the opportunity and for the valuable conversation. I look forward to the possibility of working together and contributing to the success of select exterminating.
  • Claudine Prophete
  • Feel free to customize it further to reflect your personality and any specific highlights from your interview! Let me know if you need any additional adjustments.
  • Sure! Here’s a short letter you could use to recommend your best friend as a good employee:
  • [Your Position]
  • [Your Company]
  • [Date]
  • To Whom It May Concern
  • I am writing to wholeheartedly recommend Briana for any future opportunities she may pursue. During the time we worked together, I had the pleasure of witnessing her exceptional work ethic and dedication firsthand.
  • Briana consistently demonstrated a strong commitment to her responsibilities, always going above and beyond to ensure that tasks were completed efficiently and effectively. Her attention to detail and ability to meet deadlines made her an invaluable asset to our team.
  • Moreover, her positive attitude and willingness to help others fostered a supportive and collaborative work environment. She was always ready to lend a hand or share her knowledge, which greatly contributed to team morale and productivity.
  • I am confident that Briana will bring the same level of excellence and enthusiasm to any future role. If you have any further questions, please feel free to reach out.
  • Sincerely
  • Feel free to customize this letter with specific details about her contributions or strengths!

Timeline

Customer Service Representative

Select Exterminating
04.2025 - Current

Customer Service Representative

Flexstaff
11.2024 - 04.2025

Customer Service Representative

TTEC
01.2024 - 08.2024

Dispatcher

Airways Cleaners
10.2016 - 06.2023

Poll Worker Coordinator

NYC Board of Elections
05.2015 - 11.2016

36B Finance Management Technician

Army National Guard
05.2010 - 05.2011

Administrative Assistant

Queens Volunteer Lawyers Project
02.2009 - 05.2010

Childcare Provider

Childcare Network
09.2007 - 12.2008

Bachelor of Science - Criminal Justice Administration

University of Phoenix