Claudio Alvalle
Marketing
Whitehall,PA
Summary
Talented Chief Marketing Officer with a demonstrated track record of success in both traditional and online marketing. Proficient in planning, implementing and overseeing campaigns for high-value clients. Excellent verbal and written communication skills with a forward-thinking and disciplined approach.
Overview
15
15
years of professional experience
Work History
Chief Marketing Officer
McCarthy's Red Stag Pub & Whiskey Bar
Bethlehem, United States
08.2018 - Current
- Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
- Managed and Created branding campaigns and event marketing initiatives in print, video, web and social media.
- Maintain both businesses overall advertising and marketing content through strategic management of websites, social media and email campaigns that reflect the mission and brand.
- Maintain project management software, including loading new projects, assigning tasks accordingly and managing project status.
- Build effective eblasts and campaigns that inspire action and involvement.
Premier Phone Banker
Wells Fargo
Bethlehem, PA
01.2015 - 11.2017
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Used CRM system daily to maximize service opportunities and enhance communication.
Customer Service Associate
Wawa
Allentown, PA
10.2013 - 08.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Crew Member
Taco Bell
Allentown, PA
09.2010 - 10.2013
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Offered upgrade items and showcased daily specials to promote restaurant products.
Education
Associate of Arts - Graphic Design
Lehigh Carbon Community College
Schnecksville, PA 05.2001 -
Bachelor of Science - Marketing
DeSales University
Center Valley, PA 05.2001 -
Skills
Strategic planning
Campaign management
Content Creation
Marketing Collateral
Client Promotions
Revenue Generation
Timeline
Chief Marketing Officer
McCarthy's Red Stag Pub & Whiskey Bar
08.2018 - Current
Premier Phone Banker
Wells Fargo
01.2015 - 11.2017
Customer Service Associate
Wawa
10.2013 - 08.2018
Crew Member
Taco Bell
09.2010 - 10.2013
Associate of Arts - Graphic Design
Lehigh Carbon Community College
05.2001 -
Bachelor of Science - Marketing
DeSales University
05.2001 -