Clawous Okemba Meboukou
Chicago,IL
Summary
Property claims professional with expertise in managing high-volume residential claims, including complex losses valued up to $500,000. Skilled in Xactimate estimating, conducting coverage investigations, and negotiating settlements. Recognized for strong customer advocacy and effective communication, ensuring policyholder satisfaction in fast-paced environments.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Operations Manager
UNITED STATES AIR FORCE RESERVE
01.2025 - Current
- Lead operational planning and resource coordination supporting mission readiness for teams of 20+ personnel.
- Coordinated priorities across multiple functional teams, managing competing requirements and operational demands to ensure mission success.
- Monitor operational performance metrics and data to support leadership decision-making and resource planning.
- Prepared reports and recommendations that enhanced visibility into organizational performance and informed resource allocation.
- Work independently while maintaining accountability for deadlines, documentation, communication, and mission requirements.
- Applied structured problem-solving and critical-thinking skills to effectively resolve operational challenges in fast-paced environment.
Senior Property Claims Adjuster
FARMERS INSURANCE
01.2023 - 01.2026
- Managed a daily portfolio of 12+ active residential property claims, including complex losses valued up to $500,000, serving as the primary point of contact for policyholders throughout the claims lifecycle.
- Utilized Xactimate daily for 3+ years to evaluate property damage and develop accurate, detailed repair estimates in accordance with claim requirements and industry standards.
- Inspected and evaluated residential property damage to identify scope, severity, causation, and appropriate repair requirements.
- Coordinated contractors, vendors, engineers, and internal business partners to investigate damages and validate estimates, ensuring effective resolution of complex claim issues.
- Communicated directly with policyholders throughout claim process, offering clear explanations and timely updates while providing empathetic guidance during high-stress situations.
- Negotiated claim resolutions with policyholders and external parties while applying policy requirements, company guidelines, and sound judgment.
- De-escalated challenging customer situations by balancing empathy, policy requirements, customer expectations, and compliance considerations while maintaining an 80% customer satisfaction rating.
- Leveraged claims analytics and reporting tools to identify trends and support operational decision-making, enhancing overall claims management.
- Independently managed multiple competing claims, deadlines, customer communications, inspections, and vendor interactions in a high-volume environment.
Sales & Leasing Consultant
PEORIA NISSAN
01.2020 - 01.2022
- Generated approximately $200,000 in monthly sales revenue through consultative selling and relationship development.
- Managed 20 customer relationships monthly, guiding customers through purchasing process from needs assessment to final delivery.
- Built trust with customers by identifying individual needs, explaining complex options clearly, and recommending solutions aligned with customer priorities and budget.
- Resolved customer concerns and nurtured relationships throughout sales process to drive repeat business and referrals.
- Negotiated agreements while balancing customer expectations, business objectives, and profitability.
- Led and mentored team of 10+ employees, enhancing daily sales operations.
Education
Master of Business Administration - International Business
DeVry University
New York, NY06-2017
Bachelor of Science - Business Management & Computer Science
Wisconsin International University
GhanaSkills
- Property claims handling
- Large loss claims management
- Xactimate estimating
- Complex claims evaluation
- Claim estimating
- Damage assessment
- Coverage investigation
- Settlement negotiation
- Policy interpretation
- Financial exposure analysis
- Contractor and vendor coordination
- Claim documentation
- Claims systems knowledge
- CRM platform experience
- Critical thinking skills
- Conflict resolution
Certification
- Operations Management Certificate, Community College of the Air Force, 01/01/26
- SAFe Scrum Master, 01/01/23
Additional
- Valid Driver's License, Chicago, IL
- Air Force Reserve Member
Languages
French
Native/ Bilingual
Timeline
Operations Manager
UNITED STATES AIR FORCE RESERVE
01.2025 - Current
Senior Property Claims Adjuster
FARMERS INSURANCE
01.2023 - 01.2026
Sales & Leasing Consultant
PEORIA NISSAN
01.2020 - 01.2022
Master of Business Administration - International Business
DeVry University
Bachelor of Science - Business Management & Computer Science
Wisconsin International University