Claxton Rabb III
Summary
Operations leader with 8+ years of experience using data-driven insights to optimize performance, improve processes, and scale operations across high-volume retail and healthcare environments. Proven track record of leading cross-functional initiatives, identifying operational opportunities, and translating KPIs into actionable business strategies that drive growth and efficiency.
Overview
11
11
years of professional experience
Work History
Multi-Unit Leader
Skin Laundry
New York, NY
01.2024 - Current
- Conduct workforce and utilization analyses to optimize staffing models, increasing provider utilization by 15%.
- Develop staffing plans and resource allocation strategies using performance trends and operational data to support growth across multiple clinic locations.
- Develop and monitor performance reporting to identify trends, address operational bottlenecks, and inform decision-making across two high-volume clinics.
- Lead workforce planning and talent development for 25+ clinicians and associates across multiple locations, building leadership pipelines and performance accountability.
- Partner cross-functionally to test and implement operational initiatives that improve conversion, client engagement, and business performance.
- Leveraged performance data and operational insights to identify growth opportunities, contributing to over 50% year-over-year revenue growth across multi-site clinic operations.
- Increased membership growth by 20% YoY and improved conversion rates by 10% through retention-focused operational and sales strategies.
Flagship Manager & NY Metro Operations Lead
Warby Parker
New York, New York
08.2019 - 12.2023
- Oversaw flagship operations, staffing execution, operational compliance, and performance management across the NY Metro market.
- Led and developed a 15+ person team focused on operational execution, accountability, customer experience, and business performance.
- Analyzed store performance trends to identify opportunities for operational improvements, resource allocation, and team development initiatives.
- Managed recruiting operations through Greenhouse, overseeing candidate pipelines, hiring workflows, onboarding coordination, and workforce planning.
- Collaborated with district leadership and cross-functional partners to execute strategic initiatives and drive consistent operational performance across locations.
- Piloted new operational programs, including Video Assisted Eye Exams, resulting in a 25% increase in same-day exam conversions and supporting broader business innovation efforts.
Assistant Manager & NYC Visual Lead
Bonobos
New York, New York
01.2015 - 01.2019
- Developed training materials and operational resources to support district-wide consistency and team development.
- Streamlined store operations through scheduling, inventory management, and workflow optimization.
- Executed merchandising initiatives that strengthened brand experience and increased foot traffic.
Education
Bachelor of Arts - Musical Theatre Performance
American University
Washington, DC01-2015
Core Competencies:
- KPI Reporting & Performance Analysis
- Operational Strategy
- Process Improvement
- Workforce Planning & Capacity Management
- Cross-Functional Leadership
- Forecasting & Trend Analysis
- Change Management
- Continuous Improvement
- Resource Allocation
- Project Management
Systems:
- Advanced Excel / Google Sheets
- Salesforce
- HubSpot
- Looker
- Jira
- Google Analytics
- Greenhouse
- Zendesk
- Shopify
- ServiceChannel
- Zenoti
Timeline
Multi-Unit Leader
Skin Laundry
01.2024 - Current
Flagship Manager & NY Metro Operations Lead
Warby Parker
08.2019 - 12.2023
Assistant Manager & NYC Visual Lead
Bonobos
01.2015 - 01.2019
Bachelor of Arts - Musical Theatre Performance
American University