Clay Baxter
Oklahoma City,OK
Overview
16
16
years of professional experience
Work History
Assistant Director of Food and Beverage
Oak Tree Country Club
Edmond , OK
03.2018 - Current
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Analyzed reports from point-of-sale systems to identify trends in sales volume or customer preferences.
- Responded promptly to guest inquiries or complaints while maintaining a professional demeanor.
- Oversaw menu planning, purchasing, receiving, storage and distribution of food items.
- Worked collaboratively with other departments such as banquet/events or the golf team to coordinate services for members.
Sales & Service Route Manager
ProGuard Service & Solutions
Springfield, MO
11.2016 - 01.2018
- Managed a portfolio of 200 accounts, which generated $150,000+ in revenue per year.
- Addressed customer questions and concerns regarding products, prices and availability.
- Provided limited mechanical troubleshooting on multiple styles of commercial sanitation equipment.
- Delivered exceptional account service to strengthen customer loyalty.
General Manager
Electric Cowboy
Johnson City, TN
02.2013 - 08.2016
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Managed accounts payable, accounts receivable and payroll.
- Consistently obtained highest rating from the county health department
- Scheduled and directed staff in daily work assignments to maximize productivity
Driver Manager
Tango Transport LLC
Shreveport, LA
02.2011 - 02.2013
- Oversaw scheduling for the day-to-day activities of 50 transportation employees.
- Coordinated with freight forwarders to ensure proper pick up/delivery appointments
- Named Driver Manager of the week 19 of 32 weeks eligible
- Managed safety and profitability of drivers through extensive research of D.O.T. laws.
Lead Auditor
Bevinco of Arkansas
Fayetteville, AR
08.2009 - 02.2011
- Tracked, analyzed and interpreted trends in sales data.
- Performed inventory sales audits for 13 bars/restaurants/nightclubs.
- Identified waste/loss as well as suggested ways to eliminate such problems.
- Assisted clients in training staff in efficient ways to eliminate loss/waste
Skills
- Bar management
- Alcoholic Beverage Commission Seller/Server Certification
- Training for Intervention Procedures (TIPS) Certification
- SafeServe Certified
- Strong mathematical aptitude
- Trained in identifying and eliminating wasteful practices
- Familiar with multiple POS systems (Aloha, Micros, Revention etc)
Skills
- Proficient in Microsoft Office
- Excellent verbal and written communication skills
- Self motivated
- Proven leader with outstanding team leading skills
- Creative problem solving specialist
- Positive thinking and supportive of team members
Timeline
Assistant Director of Food and Beverage
Oak Tree Country Club
03.2018 - Current
Sales & Service Route Manager
ProGuard Service & Solutions
11.2016 - 01.2018
General Manager
Electric Cowboy
02.2013 - 08.2016
Driver Manager
Tango Transport LLC
02.2011 - 02.2013
Lead Auditor
Bevinco of Arkansas
08.2009 - 02.2011