Clay Cheatham
Seminole,FL
Summary
Dynamic professional with a proven track record at State Farm, excelling in customer service and document management. Adept at enhancing brand presence through social media strategies and engaging content. Recognized for strong organizational skills and a positive attitude, consistently improving customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Office Representative
State Farm
09.2023 - 08.2025
- Assisted customers with inquiries and resolved issues promptly
- Collaborated with team members to enhance service delivery
- Adapted quickly to new processes and technologies
- Provided administrative support during peak business hours
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional service by promptly responding to phone calls and emails from clients and staff members.
- Designed presentations and marketing materials to promote insurance products. (I.E. Social media prepense)
- Created some social media flyers for our buissness
Social Media Intern
St Petersburg College
08.2023 - 08.2024
- Created engaging content for various social media platforms, enhancing brand presence.
- Assisted in developing social media strategies to increase audience engagement.
- Monitored and analyzed social media metrics to improve campaign performance.
- Collaborated with design team to produce visually appealing graphics for posts.
- This was part of student government, and I was considered the social media manager
Front of House Employee
FitStop Eatery
02.2023 - 08.2023
- Provided exceptional customer service, enhancing guest satisfaction in fast-paced environment.
- Managed front counter operations, ensuring efficient order processing and timely service delivery.
- Trained new staff on operational procedures and customer interaction best practices.
- Assisted in inventory management, maintaining stock levels and minimizing waste.
Education
Bachelor of Arts - Digital Communications And Multimedia
University of South Florida
Tampa, FL12-2026
Associate of Arts - Digital Communications And Multimedia
St. Petersburg College
Clearwater, FL12-2024
High School Diploma -
Indian Rocks Christian School
Largo, FL05-2022
Skills
- Strong organization
- Document management
- Meeting scheduling
- Calendar management
- Positive attitude
- Time management
Timeline
Office Representative
State Farm
09.2023 - 08.2025
Social Media Intern
St Petersburg College
08.2023 - 08.2024
Front of House Employee
FitStop Eatery
02.2023 - 08.2023
Bachelor of Arts - Digital Communications And Multimedia
University of South Florida
Associate of Arts - Digital Communications And Multimedia
St. Petersburg College
High School Diploma -
Indian Rocks Christian School