Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Clayton Rogers

Suitland,MD

Summary

Hardworking and reliable Concierge with strong ability in Problem-solving and People skills. Offering Effective communication, Dependability and Work ethic. Highly organized, proactive and punctual with team-oriented mentality.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Excited to begin new challenge with successful team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Courier

Amazon Flex
Arlington, VA
08.2021 - Current
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Picked up packages and made deliveries promptly, exceeding prior delivery records by 25%
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Delivered packages to customer doorsteps and business offices.

Concierge Staff Member

Gates-Hudson & Associates
Fairfax , VA
06.2020 - 08.2021
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Concierge Staff Member

First Services Residential
Fairfax, VA
09.2015 - 06.2020
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

Personal Training Sales

Fitness Werks
Arlington, VA
06.2009 - 09.2016
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Educated customers on suitable products and services depending on age, needs and inventories to increase sales by 30%.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Increased number of return customers by 80% through effective problem solving and conflict resolution.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.

Education

Bachelor of Arts - Paralegal Studies

Montgomery College
Takoma Park, MD

Skills

Customer serviceundefined

Certification

Certified Paralegal

Timeline

Delivery Courier

Amazon Flex
08.2021 - Current

Concierge Staff Member

Gates-Hudson & Associates
06.2020 - 08.2021

Concierge Staff Member

First Services Residential
09.2015 - 06.2020

Personal Training Sales

Fitness Werks
06.2009 - 09.2016

Bachelor of Arts - Paralegal Studies

Montgomery College

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Clayton Rogers