Clay Thomas
Des Plaines,IL
Summary
Versatile aviation professional that values relationship building, teamwork, leadership and communication. I have a proven track record of adapting on the fly and eventually thriving in my roles. I'm incredibly motivated and ambitious with a leadership minded future.
Overview
7
7
years of professional experience
Work History
Crew Scheduler-Inflight
United Airlines
Chicago, IL
03.2024 - Current
- Worked together and collaborated with team members to ensure a smooth operation at our base.
- Communicated with leaders and team members to effectively solve problems that arose.
- Communicated with Flight Attendants to help solve problems.
- Effectively managed my operation by organizing necessary items that needed to be accomplished.
- When needed, led my team by delegating responsibilities and tasks.
Advisory Board Member
Leaders Credit Union
Jackson, TN
01.2024 - 03.2024
- Assisted in onboarding new and potential members.
- Provided insight into delivery channel preferences and engagement.
- Promoted the credit union within the local community and assisted by suggesting any improvements that can better serve it's members.
- Provided feedback to local management and the executive staff when needed as to any problem that might hinder the effectiveness of the credit union in reaching the current market.
- Provided suggestions and input for new products and services.
- Made suggestions as to how improve perception, utilization and satisfaction.
Account Executive
Audacy
Memphis, TN
06.2022 - 03.2024
- Communicated weekly with existing customers so I could go above and beyond.
- Remained up to date on changing customer needs to deliver excellent customer service.
- Led the planning and execution of all account strategies in order to deliver the best experience for the customer.
- Managed my time to complete required and extra tasks.
- Shown an ability to work independently and with a team to create the best customer service experience possible.
- Maintained updated knowledge of changing industry standards and trends related to accounts.
- Resolved customer complaints by listening and being empathetic to customers needs.
- Maintained a positive mindset at all times and adapted to evolving circumstances.
- Worked to create memorable experiences and connect authentically with my customers.
Assistant Basketball Coach
Starkville Academy
Starkville, MS
06.2021 - 02.2022
- Communicated daily with the head coach about all aspects of the team.
- Worked closely with a team of coaches daily to provide the best for players.
- Solved any and all problems that arose.
- Managed my time effectively by planning out my daily routines.
- Built strong relationships with players.
- Adapted to changing situations.
Student Manager
Union University Women's Basketball
Jackson, TN
10.2017 - 04.2021
- Supported basketball practices by assisting with on-court drills, performing warm-up activities with team members and keeping score.
- Scouted opposing teams, assisted at youth sports camp, supplied water and towels for players at games and practices and tracked individual and team statistics.
- Set up and maintained practice nets, cones and pads.
- Assisted the coaching staff with all aspects of the program.
Education
Master of Arts - Education
Union University
Jackson, TN07.2021
Bachelor of Science - Sport Management
Union University
Jackson, TN05.2019
Skills
- Building customer relationships and customer service skills
- Thrive in evolving situations and willingness to adapt
- Team member collaboration
- Excellent communication skills and being an empathetic listener
- Multi-tasking
- Handling emergency situations and calm under pressure
- Strong problem solving skills
- Time-management
- Assisting customers and prospects when needed
- Dependable, flexible and reliable
- Maintaining a positive mindset
Timeline
Crew Scheduler-Inflight
United Airlines
03.2024 - Current
Advisory Board Member
Leaders Credit Union
01.2024 - 03.2024
Account Executive
Audacy
06.2022 - 03.2024
Assistant Basketball Coach
Starkville Academy
06.2021 - 02.2022
Student Manager
Union University Women's Basketball
10.2017 - 04.2021
Master of Arts - Education
Union University
Bachelor of Science - Sport Management
Union University
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