Clay Turner
Port Saint Lucie,FL
Summary
Dedicated customer preservation specialist with a history of exceeding company goals while utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution as well as improving customer satisfaction ratings.
Overview
16
16
years of professional experience
Work History
Customer Preservation Team
Progressive Insurance
04.2024 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Developed and maintained courteous and effective working relationships.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
CRM Sales
Progressive Insurance
10.2022 - 04.2024
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Educated customers about Product or Service options and processed purchases.
- Assisted customers with opening accounts and signing up for new services.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Made customers aware of current and new programs and services.
Customer Service Representative
Alpine Access
11.2012 - 06.2013
- Assisting customers with credit card payments and billing inquires over the phone.
First Call Responder/ Resolution Specialist
Convergys
01.2010 - 01.2011
- Assisting agents resolve customer issues and promote sales
- This was done face-to-face, by chat, or taking over the call depending on scheduling.
Education
High School Diploma/GED -
Waskom High School
Waskom, Texas2004
Associate Of Applied Science - Occupational Therapy Assistance
Panola College
Carthage, TX05.2021
Skills
- Proficient in Progressive systems
- Time Management
- Progressive Sales Philosophy trained
- Inter-department collaboration
- Customer Relations and Retention
- First Call Resolution mindset
- Team Building
- Sales and marketing
- Peer Mentoring
Accomplishments
- Multi-time Retention Club selection for CPT 2025 & 2026
- Multi-time Rising Star for CPT in 2025 & 2026
- Top 25% (Pinnacle) in Sales for 2023
Timeline
Customer Preservation Team
Progressive Insurance
04.2024 - Current
CRM Sales
Progressive Insurance
10.2022 - 04.2024
Customer Service Representative
Alpine Access
11.2012 - 06.2013
First Call Responder/ Resolution Specialist
Convergys
01.2010 - 01.2011
High School Diploma/GED -
Waskom High School
Associate Of Applied Science - Occupational Therapy Assistance
Panola College