Clay Van Stavern
Sorrento
Summary
Restaurant Manager with 6+ years of experience managing two high quality and fast paced restaurants. Proven ability to train staff to the highest quality standards of hospitality, insuring guest satisfaction. I am very passionate about the food service industry, and motivated to bring my 25+ years of experience as a manager, bartender and server to a new establishment.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Amura Sushi and Chophouse
Lake Mary, FL
07.2021 - Current
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Monitored the dining room and addressed guest concerns or wishes appropriately
- Oversaw training procedures for service staff to maximize their potential
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Server
Amura Sushi and Chophouse
Lake Mary, FL
02.2018 - 07.2021
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, delivering timely food and drink orders in a high-paced environment.
- Trained and mentored new staff on menu offerings, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
Server
Pisces Rising Restaurant
Mount Dora, Fl
11.2013 - 01.2018
- Implemented strategies to enhance dining experience, resulting in positive guest feedback and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server and Banquet Server
Del Frisco's Double Eagle Steakhouse
Houston, TX
07.2009 - 07.2013
- Delivered exceptional customer service in high-volume dining environment.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server, Bartender, Shift Leader
Houstons Restaurant
Houston, TX
04.2001 - 06.2009
- Provided exceptional customer service in high-volume dining environment.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
No Degree - Culinary Arts
The Art Institute of Houston
TX05-2003
No Degree - Animal Science
Texas A&M University
College Station, TX05-1993
Skills
- Team management
- Customer engagement
- Passion for customer satisfaction
- Food service background
- Menu development
- Staff training
Timeline
Restaurant Manager
Amura Sushi and Chophouse
07.2021 - Current
Server
Amura Sushi and Chophouse
02.2018 - 07.2021
Server
Pisces Rising Restaurant
11.2013 - 01.2018
Server and Banquet Server
Del Frisco's Double Eagle Steakhouse
07.2009 - 07.2013
Server, Bartender, Shift Leader
Houstons Restaurant
04.2001 - 06.2009
No Degree - Culinary Arts
The Art Institute of Houston
No Degree - Animal Science
Texas A&M University