Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Clayton Bonner

Pittsburgh,PA

Summary

Proven leader in the pet grooming industry, excelling in customer service and employee development at Pet Supplies Plus. Demonstrated expertise in salon safety, scheduling, and client relations, driving customer loyalty and team performance. Skilled in decision-making and problem-solving, significantly enhancing salon operations and staff professional growth. Results-oriented Salon Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Salon Manager

Pet Supplies Plus
01.2019 - 02.2021
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.

Self-Employed

Shampoodles Pet Spa
06.2016 - 06.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Salon-manager

The Dog Stop
08.2010 - 08.2013
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Education

General Cosmetology Degree - General Costetology

Pittsburgh Beauty Acadamey
Pittsburgh, PA
08.1980

High School Diploma -

Langley
Pittsburgh, PA
06.1979

Skills

  • Customer Service
  • Employee Development
  • Decision-making skills
  • Problem-solving skills
  • Salon safety and security
  • Scheduling
  • Client Relations

Certification

Certificate in Cosmetology

Certificate in Salon-Management

Certificate in Professional Dog Grooming

Timeline

Salon Manager

Pet Supplies Plus
01.2019 - 02.2021

Self-Employed

Shampoodles Pet Spa
06.2016 - 06.2018

Salon-manager

The Dog Stop
08.2010 - 08.2013

General Cosmetology Degree - General Costetology

Pittsburgh Beauty Acadamey

High School Diploma -

Langley

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