Clayton Brookins
Dallas,TX
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably as a FOH Manager at Cheddars Restaurant. Skilled in time management and strategic planning, I excelled in optimizing operations and enhancing guest experiences. Committed to maintaining high standards, very coachable, welling to learn leader.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver
Uber
02.2016 - Current
- Delivered exceptional customer service by ensuring timely and safe transportation of passengers.
- Navigated efficiently using GPS technology, optimizing routes to minimize travel time.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance.
- Assisted in onboarding new drivers, sharing best practices for safety and efficiency.
Security Officer
Marksman
03.2023 - 12.2025
- Monitored premises and secured access points to deter unauthorized entry.
- Conducted regular patrols to ensure safety and compliance with security protocols.
- Collaborated with law enforcement during incidents, providing detailed reports and evidence collection.
- Managed incident response procedures, ensuring quick resolution and minimal disruption.
FOH Manager
Cheddars Restaurant
06.2018 - 02.2021
- Supervised front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on service standards, fostering a collaborative team environment.
- Implemented efficient scheduling practices, optimizing labor costs while maintaining service levels.
- Monitored inventory levels and conducted ordering processes to ensure stock availability.
Sale Manager
Dillards
03.2016 - 05.2018
- Led sales team to achieve quarterly targets through effective coaching and performance management.
- Developed strategic sales plans to enhance market share and drive revenue growth.
- Analyzed sales data and market trends to identify opportunities for improvement.
- Implemented training programs to improve product knowledge and customer service skills among staff.
Education
Associate of Science - Dental Hygiene
High Tech Institute
Irving, TX02-2010
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- No criminal history
Certification
CPR
RDA
Timeline
Security Officer
Marksman
03.2023 - 12.2025
FOH Manager
Cheddars Restaurant
06.2018 - 02.2021
Sale Manager
Dillards
03.2016 - 05.2018
Driver
Uber
02.2016 - Current
Associate of Science - Dental Hygiene
High Tech Institute