Clayton Geisel
Salt Lake City,UT
Summary
Results-driven operations and sales professional with 10+ years of experience across logistics, e-commerce, shipping, and customer engagement. Proven ability to manage high-volume operations, streamline processes, and drive revenue through strong communication and relationship management. Entrepreneurial mindset with hands-on experience building and launching a marketplace platform.
Overview
11
11
years of professional experience
Work History
National Account Manager
Inland LogistiX
Salt Lake City, Utah
02.2026 - Current
- Manage key national accounts and act as primary point of contact
- Developed strong client relationships to enhance account retention and drive growth
- Provided timely customer service resolution for all escalated issues from national accounts.
- Maintained high-volume communication across internal and external teams to ensure alignment and efficiency
- Coordinated shipping and fulfillment solutions across regions and time zones to streamline delivery processes
- Track performance metrics and resolve operational issues
Founder & CEO
ReFly Market
01.2026 - Current
- Founded and launched an online peer-to-peer marketplace for fly fishing gear
- Developed business from concept to launch, overseeing platform development and seller onboarding processes
- Created payout systems, return policies, and seller workflows to enhance user experience and operational efficiency
- Oversee all operations including logistics flow and customer experience
- Conducted market research to uncover unmet needs and identify opportunities for new business ventures
Shipping Manager / Production Manager / DTC Sales
Flycraft USA
Salt Lake City, UT
09.2015 - 01.2025
- Coordinated domestic and international direct-to-consumer shipments, achieving timely deliveries to enhance customer satisfaction.
- Increased sales through direct engagement in showroom, email correspondence, and trade exhibitions, expanding customer reach.
- Established comprehensive procedures for receiving, inspecting, storing, packaging, labeling, documenting, tracking, and delivering goods, streamlining operations.
- Oversaw inventory management to maintain optimal stock levels.
- Managed warranty and returns processes to reduce operational delays.
- Trained production/shipping team members, focusing on quality improvement techniques.
- Built collaborative relationships with manufacturers and logistics partners to strengthen distribution channels.
Gear Expert
Remark
04.2023 - 01.2025
- Assisted customers in making purchasing decisions, resulting in increased satisfaction
- Delivered high-quality customer experience in a live, real-time environment
- Engaged customers in conversation, leveraging interpersonal skills to foster positive interactions
- Delivered live chat sales support for multiple outdoor brands, enhancing customer engagement
Education
Bachelor - Communications
Westminster College
Salt Lake City03-2015
Skills
- Account management
- Logistics and shipping management
- Production Management
- Quality control
- Customer experience
- Team leadership
- ShipStation
- Shopify
- HubSpot
- Zoho
- ShipTurtle
- Excel
- Slack
- Transportation management systems(TMS)
Timeline
National Account Manager
Inland LogistiX
02.2026 - Current
Founder & CEO
ReFly Market
01.2026 - Current
Gear Expert
Remark
04.2023 - 01.2025
Shipping Manager / Production Manager / DTC Sales
Flycraft USA
09.2015 - 01.2025
Bachelor - Communications
Westminster College