Clayton Howland
Kansas City,MO
Summary
Dynamic Individual Passionate Working In Sports And Hungry To Learn More, Excelling In Critical Decision Making And Individual Tasks/ Team Collaboration I’m Always Looking For Ways To Improve Team Goals And Tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Line Service Manager
Signature Aviation
Kansas City, MO
12.2023 - Current
- Supervised daily line service operations ensuring adherence to safety protocols and quality standards.
- Coordinated fueling services, aircraft towing, and ground handling for diverse clientele.
- Trained and mentored staff on equipment usage, safety practices, and customer service excellence.
- Implemented process improvements to enhance efficiency in line service workflows and reduce turnaround times.
Customer Service Representative
Signature Aviation
Kansas City, MO
12.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques
- Collaborated with team members to streamline service workflows and improve response times.
- Trained new staff on customer service protocols and company policies to ensure consistency.
Production Assistant
ESPN
Regional
09.2021 - Current
- Coordinated production logistics for live events, ensuring seamless execution and timeline adherence.
- Assisted in set design and teardown, optimizing workspace efficiency and safety protocols.
- Managed equipment inventory, maintaining operational readiness for broadcasts.
- Collaborated with crew to troubleshoot technical issues during live transmissions, enhancing broadcast quality.
Team Sports Sales Associate
Dicks Sporing Goods
Kansas City, MO
08.2023 - 12.2023
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Assisted in merchandising and inventory management, ensuring products remained organized and accessible.
- Collaborated with team members to execute promotional events, driving sales and customer engagement.
- Trained new associates on product knowledge and customer interaction techniques to improve team performance.
Production Assistant
PMTV
Kansas City, MO
08.2021 - 08.2023
- Trained new team members on production processes and safety regulations, fostering a cohesive work environment.
- Streamlined communication between departments, improving collaboration and project delivery timelines.
- Developed workflows for post-production processes, increasing overall productivity and reducing turnaround times.
- Led initiatives to improve resource allocation during productions, resulting in more efficient use of time and materials.
SkyCam Utility
CBS Sports/Fox Sports
Kansas City, MO
12.2022 - 01.2023
Host
Applebees
Kansas City, MO
01.2020 - 06.2020
- Coordinated guest seating arrangements to optimize dining flow and enhance customer experience.
- Managed waitlist operations, ensuring timely table assignments for efficient service.
- Facilitated communication between front-of-house and kitchen staff to streamline service delivery.
- Trained new hosts on operational procedures and customer service standards to maintain quality.
Education
Associate of Arts - Sports Broadcasting
Full Sail University
Winter Park, FL06.2023
High School Diploma -
Park Hill High School
Kansas City, MO05.2021
Skills
- Workload prioritization
- Recordkeeping and documentation
- Operational efficiency
- Staff training and development
Certification
2017-2021
Park Hill High School Variety Equipment Manger
Timeline
Line Service Manager
Signature Aviation
12.2023 - Current
Customer Service Representative
Signature Aviation
12.2023 - Current
Team Sports Sales Associate
Dicks Sporing Goods
08.2023 - 12.2023
SkyCam Utility
CBS Sports/Fox Sports
12.2022 - 01.2023
Production Assistant
ESPN
09.2021 - Current
Production Assistant
PMTV
08.2021 - 08.2023
Host
Applebees
01.2020 - 06.2020
Associate of Arts - Sports Broadcasting
Full Sail University
High School Diploma -
Park Hill High School