Clayton Johnson
Minneapolis,MN
Summary
I am looking to join a company that promotes from within and has a strong family like feel. I have over ten years of successful sales experience in multiple different fields along with sales and general management so at this time I am not accepting any entry level positions. Thank you for viewing my resume and have a great day.
Overview
8
8
years of professional experience
Work History
Service Writer
Wagamon Brothers
Columbia Heights, MN
06.2022 - 01.2024
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
- Processed payments for completed services using cash register or point-of-sale systems.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
Automotive Service Writer
Turbo Tims Anything Automotive
Minneapolis, MN
01.2020 - 04.2022
- Interact with customers, listen to their questions, and concerns and provide timely responses
- Educate clients about the company’s products, services and offers
- Schedule appointments, monitor service progress, and process payments
- Manage complaints, and resolve customer grievances
- Record customer details, and transactions
- Serve as a customer relationship manager
- Build well worded estimates, and source parts for repairs
- Fill in for technicians, and conduct small repairs/ lube services if staff is low or shop is busy
- Currently holds record for most sales in a week with $41k.
Retail Sales Associate/ Retail Sales Manager
T-Mobile
10.2016 - 11.2020
- Met sales goals every month while continuing to uphold the T-Mobile brand
- Provided technical support for customers concerning their phones and accounts
- Training partner for Minneapolis Market assisting in new hire on-boarding
- Sales Leaderboard Rank - March 2017 (A/100) - February (A/100) - January (B/200)
- Ranked #1 in the state of Minnesota for sales over the last 3 months
- Recently awarded most @work sales for the month of March reaching 300% to goal
- Promoted to General Manager of failing ramp up store and exceeded goals finishing my first month at 40th in the company up from 425th the previous month
- Increased revenue of location from 15/16k per month to averaging 25-28k
- Eventually moved to a store that puts up 80-100k monthly where I finished out my time in tier A on the leaderboard as well.
Retail Sales Associate
Guitar Center
01.2016 - 08.2016
- Hit max commission every month while providing customers with overall great customer service
- Honored for my customer service by being added to the "Gold Star Club."
- Quickly moved into the top 5 salesman at my location within a few short months averaging 50- 60k a month in sales when I left
- Often commended by management for going above and beyond what was asked of me.
Education
High School Diploma -
Mounds View Senior High School
Arden Hills, MN04.2007
Skills
- Cellular
- Customer Service
- Retail
- Cash Handling
- Sales
- Microsoft Office
- Inventory
- Sales Management
- Retail Management
- Retail Sales
- Assistant Manager Experience
- Employee Orientation
- Store Management Experience
- Client Communication
- Warranty Processing
- POS Systems and Ordering Platforms
- Data Entry
- Creative Problem Solving
Additional Information
- Clayton , Willing to relocate to: Las Vegas, NV, Authorized to work in the US for any employer
Timeline
Service Writer
Wagamon Brothers
06.2022 - 01.2024
Automotive Service Writer
Turbo Tims Anything Automotive
01.2020 - 04.2022
Retail Sales Associate/ Retail Sales Manager
T-Mobile
10.2016 - 11.2020
Retail Sales Associate
Guitar Center
01.2016 - 08.2016
High School Diploma -
Mounds View Senior High School
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