Clayton Kessinger
Atlanta,IL
Summary
Dynamic professional with extensive experience in operations management and customer service at Interstate All Battery Center. Proven ability to lead teams, enhance customer relations, and implement effective training programs. Skilled in problem-solving and inventory management, ensuring high standards of quality and efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Interstate All Battery Center Bloomington IL
Bloomington IL
09.2018 - Current
- Order, receive and stock merchandise
- Ensure shop and bathrooms are clean and presentable to customers
- Answer phone calls and help customers with their needs
- Change and or charge automotive batteries
- Make custom automotive battery cables
- Deliver batteries to commercial accounts
- Fill in where I am needed to ensure the team isn’t overwhelmed and the shop runs smooth
Co Owner
Smoking Grill Food Truck
Bloomington, IL
06.2017 - Current
- Developed and implemented menu items
- Oversee operations, ensuring food safety standards and quality control were consistently
- Manage inventory and ensure we have everything needed to open
- Fill in where needed wether its taking orders or cooking and making the food
Delivery Driver
Monicals Pizza
Bloomington Il
08.2017 - 09.2018
- Delivered orders efficiently to ensure timely service and customer satisfaction.
- Maintained accurate records of deliveries and payments to enhance transaction integrity.
- Assisted in training new drivers on delivery routes and safety protocols.
- Navigated local routes using GPS technology for optimal delivery efficiency.
Kitchen Staff Trainer
Monicals Pizza
Bloomington IL
08.2015 - 09.2018
- Developed training materials for kitchen staff to enhance operational efficiency and consistency.
- Conducted hands-on training sessions for new employees on food preparation and safety protocols.
- Implemented onboarding processes to ensure compliance with health regulations and company standards.
- Work on the Make table making pizza pastas and sandwiches ensuring they are made how they are ordered
- Work the ovens cooking food and wrapping it togo or sending it to the dinning room on trays
- Monthly create a cleaning list for the oven area to insure that task that do not need done daily still get done when needed.
Education
Normal Community High School
Normal, IL06.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Operations management
- Customer rapport
Timeline
Assistant Manager
Interstate All Battery Center Bloomington IL
09.2018 - Current
Delivery Driver
Monicals Pizza
08.2017 - 09.2018
Co Owner
Smoking Grill Food Truck
06.2017 - Current
Kitchen Staff Trainer
Monicals Pizza
08.2015 - 09.2018
Normal Community High School