Clayton lundi
Jefferson,OH
Summary
Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Bartender Shift Manager
Halcyon Speakeasy
08.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Managed bar inventory, restocked supplies.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, and stocked service bar.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Lube Service Technician
Classic Automotive Group
09.2020 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
Education
High School Diploma -
Ohio Technical College
Cleveland, OH02-2021
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Menu development
- Customer service
- Suggestive selling
- Outgoing personality
- Engaging personality
- New hire training
- Menu memorization
- Customer service expertise
- Highly reliable
- Hospitality service expertise
- Sales expertise
- Clear and effective communication
- Complex Problem-solving
- Excellent judgment
- Courteous
- Problem-solving
Timeline
Bartender Shift Manager
Halcyon Speakeasy
08.2021 - Current
Lube Service Technician
Classic Automotive Group
09.2020 - 08.2022
High School Diploma -
Ohio Technical College
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