Summary
Overview
Work History
Education
Skills
Community Service and Volunteer Work
Timeline
Generic

Clayton McNamara

Tallahassee,FL

Summary

Dedicated and motivated entry-level phlebotomist seeking an opportunity to utilize my training and skills to provide high-quality patient care and contribute to the success of a healthcare facility.

Overview

4
4
years of professional experience

Work History

Customer Service Staff

Publix Super Markets Inc
05.2020 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to company policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Completed sales and exchanges at a cash register, lottery station, and Western Union Banking POS.

Education

Bachelor of Science - Environmental Sciences

Florida State University
Tallahassee, FL
05.2025

Certified Phlebotomist Technician - Phlebotomy

Lively Technical College
Tallahassee, FL
07.2024

Clinical Experience (30) Sticks - Phlebotomy

Southern Medical Group
Tallahassee, FL
06.2024

Skills

  • Venipuncture
  • Capillary Puncture
  • Specimen Collection Techniques
  • Specimen Preparation
  • Medical Terminology
  • Laboratory Procedures
  • Infection Control
  • Teamwork and Collaboration
  • Punctuality
  • Dependability
  • Interpersonal and Communication Skills
  • Positive attitude
  • Work Well Under Pressure
  • Computer Skills
  • BLS certified
  • Detail Oriented

Community Service and Volunteer Work

City of St. Marks, FL 2016-Current

  • 100+ hours of hurricane clean-up after Hurricane Michael

Timeline

Customer Service Staff

Publix Super Markets Inc
05.2020 - Current

Bachelor of Science - Environmental Sciences

Florida State University

Certified Phlebotomist Technician - Phlebotomy

Lively Technical College

Clinical Experience (30) Sticks - Phlebotomy

Southern Medical Group

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Clayton McNamara