Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cleeford Pierre

Cleeford Pierre

Brooklyn,NY

Summary

Accomplished Manager Director with a proven track record at Oavct, adept in Operations Management and fostering high-performance cultures. Excelled in strategic business development, boosting revenue, and enhancing customer satisfaction at Digicel Haïti. Skilled in Cross-functional Team Coordination and Human Resources Management, driving organizational growth and innovation.

Overview

7
7
years of professional experience

Work History

Manager Director

Oavct
01.2020 - 12.2023
  • Championed change management efforts, successfully guiding the organization through periods of transition and growth.
  • Increased revenue through strategic business development initiatives and strong client relationships.
  • Managed company budgets, ensuring financial stability and long-term profitability.
  • Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
  • Cultivated a high-performance culture by fostering collaboration, innovation, and continuous improvement.

Call Center Agent

Digicel Haïti
10.2016 - 05.2017
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

English -

Kingsborough Community College of The City University of New York
Brooklyn, NY

Law

Gonaïves Law School
Haïti Gonaïves
08.2018

Public Administration

Port-au-Prince University
Port-au-prince
08.2016

Skills

  • Staff Training and Development
  • Operations Management
  • Cross-functional Team Coordination
  • Organizational Development
  • Human Resources Management
  • Product Management
  • Sales management
  • Marketing

Languages

French
Native or Bilingual
Créole
Native or Bilingual
English
Professional Working

Timeline

Manager Director

Oavct
01.2020 - 12.2023

Call Center Agent

Digicel Haïti
10.2016 - 05.2017

English -

Kingsborough Community College of The City University of New York

Law

Gonaïves Law School

Public Administration

Port-au-Prince University
Cleeford Pierre