Clementine Salas
Bakersfield,CA
Summary
Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs, Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Valley can
Bakersfield, CA
02.2024 - 12.2024
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer expectations
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
Medical Assistant (externship)
Dr. Sachi Srivastava’s office
Bakersfield
10.2023 - 11.2023
- Prepared treatment rooms for patient examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Processed orders for medical supplies and lab equipment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected samples from patients for laboratory testing purposes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Administered injections, medications and treatments as directed by the physician.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Handled general office duties to support administrative staff during peak hours.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Administered medications under physician's supervision.
- Measured vital signs and took medical histories to prepare patients for examination.
- Supported administrative staff by processing payments.
Team Member
McDonald’s
Bakersfield, California
06.2022 - 07.2023
- Maintained positive working relationship with fellow staff and management.
- Identified opportunities for process improvements within the department.
- Collaborated with team members to achieve project milestones within set deadlines.
- Resolved customer issues promptly in a professional manner.
- Operated cash registers to process payments from customers.
- Trained new team members using approved training materials and information.
- Built and maintained working relationships with peers and upper management.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Collaborated with team members to maximize productivity and efficiency.
- Looked for ways to go above and beyond job requirements.
Education
Medical Assisting Certificate -
Kern Valley Medical College
Bakersfield, California11-2023
High School Diploma -
Mira Monte High School
Bakersfield, California05-2023
Skills
- Complaint resolution
- Scheduling
- Account updating
- Customer education
- Opening and closing accounts
- Member account management
- Professional telephone demeanor
- Customer consulting
- Multitasking and organization
- Typing proficiency
- Multi-line phone talent
- Grammar
- Time management
- Administrative support
- Team development
- Microsoft Excel
- Medical terminology
- Relationship building
- Money handling
- Appointment scheduling
Timeline
Customer Service Representative
Valley can
02.2024 - 12.2024
Medical Assistant (externship)
Dr. Sachi Srivastava’s office
10.2023 - 11.2023
Team Member
McDonald’s
06.2022 - 07.2023
Medical Assisting Certificate -
Kern Valley Medical College
High School Diploma -
Mira Monte High School