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CLEONIES ODOM
Lakewood,WA
Summary
Results-driven customer service professional with a strong background in managing high-stress situations and resolving customer inquiries. Demonstrates exceptional communication and organizational skills while ensuring a positive experience for all clients. Committed to maintaining operational efficiency and enhancing customer satisfaction.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Shuttle Bus Operator
Transdev
Lakewood, Washington
03.2024 - 05.2026
- Operated buses safely on designated routes while adhering to schedules.
- Assisted passengers with boarding and disembarking, promoting comfort and safety throughout transit.
- Maintained cleanliness and order of the bus interior during shifts.
- Communicated effectively with dispatch to report delays or emergencies.
- Monitored traffic signals and road conditions to ensure safe driving practices.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance.
- Provided excellent customer service by addressing passenger inquiries and concerns.
- Collaborated with team members to implement safety protocols and streamline operational processes.
- Conducted a visual check of the exterior of the bus prior to departure to ensure no damage or debris was present.
- Reported vehicle issues to dispatchers and mechanics, facilitating timely repairs and minimizing service disruptions.
Customer Service Representative
Active Telesource
Milwaukee, Oregon
02.2022 - 03.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Logged details of customer service calls in computer system following correct protocols.
- Adhered to company policies and procedures while providing superior service.
- Provided exceptional customer service to ensure customer satisfaction.
Delivery Driver
Wal-Mart Spark
Lacey, WA
04.2020 - 08.2021
- Utilized relevant map programs and GPS systems to navigate routes.
- Checked delivery addresses and verified correct package delivery.
- Adhered to delivery schedules and deadlines.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Identified problems that may arise during routes and took appropriate corrective action when necessary.
- Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed.
Customer Service / Sales Agent
American Income Life
Renton, WA
11.2019 - 04.2020
- Created detailed documentation for each customer interaction in order to track progress on resolution of open cases.
- Processed orders quickly and accurately according to company standards.
- Developed effective strategies for upselling products based on individual customer needs.
- Demonstrated strong interpersonal communication skills to build relationships with customers, co-workers, and management.
Technical Support Specialist
Telvisio, Inc.
Troutdale, Or
02.2019 - 05.2019
- Maintained a professional demeanor while interacting with customers via telephone or email.
- Built rapport with customers through active listening techniques ensuring their needs were met fully.
Appointment Setter
Renewal By Anderson's
Seattle, WA
05.2017 - 02.2019
- Utilized computerized appointment scheduling system and supported updates.
- Coordinated appointments according to established scheduling guidelines.
- Communicated additions, cancellations, and special requests for appointment schedules to appropriate parties.
- Demonstrated excellent organizational skills by managing multiple tasks simultaneously while meeting tight deadlines.
- Actively listened to customers to provide tailored appointment solutions.
- Achieved appointment-setting goals by meeting objectives and metrics.
- Collected demographic data at time of appointment scheduling.
Technical Support / Customer Service Rep
GWI Software
Vancouver, WA
02.2010 - 03.2017
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
- Completed all documentation requirements in alignment with department policies.
- Installed operating systems on new computers; configured settings to meet user requirements.
- Provided training to end users on how to use the company's IT systems.
- Resolved conflicts between different operating systems or applications running on the same machine.
- Provided technical support to internal and external customers, resolving hardware and software issues in a timely manner.
03.2006 - 09.2010
- Generated reports on service performance metrics such as response time, resolution time.
- Provided guidance and assistance to junior members of the technical support team when needed.
- Maintained records of customer interactions, inquiries, complaints, and resolutions in a CRM system.
- Researched complex problems to identify potential solutions and resources.
- Utilized remote desktop tools to assist users with resolving technical issues from afar.
Education
Certificate In Office Automation -
B.C.T.I.
Everett, WA05-1993
Applied Psychology -
Grambling State University
Grambling, LA, US05-1988
High School Diploma -
Green Oaks High
Shreveport, La05-1984
Certification In HTML, XML, JAVA SCRIPT -
Developer's Inst. Of Portland
Portland, OrSkills
- Report Preparation
- Report Creation
- Senior Leadership Support
- Credit Card Payment Processing
- Closing Sales
- Microsoft Excel
- Account Management
- Active Listening
- Microsoft PowerPoint
- Sales Expertise
- Customer Relations
- Route management
- Vehicle operation
- Navigation systems
- Customer assistance
- Traffic law compliance
- Safety inspections
Certification
Life Insurance License
References
References available upon request
Timeline
Shuttle Bus Operator
Transdev
03.2024 - 05.2026
Customer Service Representative
Active Telesource
02.2022 - 03.2023
Delivery Driver
Wal-Mart Spark
04.2020 - 08.2021
Customer Service / Sales Agent
American Income Life
11.2019 - 04.2020
Technical Support Specialist
Telvisio, Inc.
02.2019 - 05.2019
Appointment Setter
Renewal By Anderson's
05.2017 - 02.2019
Technical Support / Customer Service Rep
GWI Software
02.2010 - 03.2017
03.2006 - 09.2010
Certificate In Office Automation -
B.C.T.I.
Applied Psychology -
Grambling State University
High School Diploma -
Green Oaks High
Certification In HTML, XML, JAVA SCRIPT -
Developer's Inst. Of Portland