Cletus Dasanah
Data-driven Customer Experience Specialist.
Wilmington,DE
Summary
Organized and dependable specialist, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Manager
Baymont Hotel
02.2022 - Current
- Worked in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Maintained positive customer relations by promptly addressing problems.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems meeting and exceeding customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Onboarded new employees with training and new hire documentation.
Manager
Super 8 Hotel
02.2024 - Current
- Executed precise budget planning and resource allocation to ensure seamless business operations
- Established ambitious performance objectives to propel company achievements and enhance employee morale
- Implemented extensive process enhancement strategies and resource optimization tactics to lower operational expenditures.
- Formulated meticulous plans guided by overarching directives and instructions.
Sales and Marketing Assistant
Bhola Beverage Corp
02.2022 - Current
- Updated spreadsheets with statistical, financial and non-financial information.
- Boosted sales performance by assisting in creation of persuasive marketing materials such as brochures and product sheets.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Expanded market share with well-executed competitor analysis studies informing strategic business decisions.
Education
Master of Science - Computer Science
Colorado Technical University
Colorado Springs, CO 05.2001 -
Bachelor of Science - Telecommunication Engineering
KNUST
Kumasi, Ghana 05.2001 -
Skills
Excellent Communication
Data Management
Customer Complaint Resolution
Customer Service
Database Management
Analytical Skills
Microsoft Office
Verbal and written communication
Managing Operations and Efficiency
IBM Data Analyst Professional Certificate
- Excel for Data Analysis
- Python Project for Data Science
- Data Visualization and Dashboards with Excel and Cognos.
- Databases and SQL for Data Science with Python
Timeline
Manager
Super 8 Hotel
02.2024 - Current
Manager
Baymont Hotel
02.2022 - Current
Sales and Marketing Assistant
Bhola Beverage Corp
02.2022 - Current
Master of Science - Computer Science
Colorado Technical University
05.2001 -
Bachelor of Science - Telecommunication Engineering
KNUST
05.2001 -