Cleveland Hamilton Jr
Inside Salesman
Lithia Springs,GA
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Gravotech Inc.
07.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
Lead Dispatcher/ Customer Service
Antech Diagnostics, Animal Laboratory
01.2017 - 08.2020
- handled 200 plus calls a day, data entry, managing Courier routes, troubleshoot transportation errors, schedule and cancel veterinarian sample retrievals
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Implemented new strategies to receive client request and created a training manual for new employees
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Education
Associate of Arts - Business Administration
Georgia Perimeter College
Decatur, GAMay 2015
High School Diploma -
South Cobb High School
Austell, GA05.2011
Skills
- Leadership
- Time Management
- Communication Skills
- Project Management
- Logistics
- Conflict Management
- Detail Oriented
- Relationship Development
- Adept multi-tasker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Representative
Gravotech Inc.
07.2021 - Current
Lead Dispatcher/ Customer Service
Antech Diagnostics, Animal Laboratory
01.2017 - 08.2020
Associate of Arts - Business Administration
Georgia Perimeter College
High School Diploma -
South Cobb High School
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