Cleveland Jones
Euclid,OH
Summary
Motivated Individual, who is a strong team player and always looking to gain and expand my knowledge in a dynamic work environment. I am currently seeking a career in a professional environment such as yours where I can utilize my experience and skills to be successful. I am outgoing, punctual and have strong leadership qualities and also enjoy the satisfaction of great customer care.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Highpoint Liquor
18674 East Hampden Ave, Aurora, CO 80013
03.2019 - 01.2024
- Consistently maintained professionalism when addressing customer issues.
- Provided knowledgeable insight of merchandise, meet sale targets, boosted loyalty, increased engagement with friendly interactions.
- Performed multitasking duties include operating cash register and restocking items efficiently, while assisting customers on the flood.
Guest Service Attendant
Quicken Loans Arena
Cleveland, OH, USA
02.2014 - 02.2019
- Ensured accessibility for individuals using wheelchairs.
- Maintained a log for VIP attendees.
- Coordinated seat placements.
- Proficient in arena attraction dynamics.
- Resolved problems.
Assistant Manager
Safeway
Aurora, CO, USA
10.2012 - 05.2013
- Utilized POS system, returns, exchanges, and regular purchases.
- Performed routine inventory checks to maintain stock accuracy.
- Coordinated the maintenance and cleanliness of store carts.
- Addressed phone queries promptly.
Medical Assistant Externship
Advanced Urology
Aurora, CO, USA
09.2012 - 10.2012
- Ensured smooth execution of biopsies.
- Managed and arranged medical instruments for effective vasectomy performance.
- Assisted with Cystoscopy
- Performed phlebotomy procedures efficiently
- Conducted tests on urine for accurate diagnostics.
- Injections, autoclave, direct patients to rooms, conduct patient intakes, restocking of hospital equipment, faxing and copying documents.
Sales Associate
Ross
Aurora, CO, USA
09.2010 - 10.2012
- Maintained cleanliness and organization within the store.
- Ensured accurate balancing of daily tills utilizing point of sale’s system with every transaction.
- Handled customer phone inquiries.
- Acquired detailed insights into various product offerings.
- Greeted customers as they entered.
Retail Sales Associate
RSA Group
Garfield Heights, OH, USA
02.2010 - 12.2011
- Expanded expertise in product features.
- Reached out to potential clients through phone calls.
- Handled floor sales to meet targets.
- Coordinated and organized appointments.
- Handled maintenance of contact records.
Cashier Team Lead
Big 5 Sporting Goods
Aurora, CO, USA
07.2008 - 02.2010
- Performed maintenance tasks for store.
- Helped customers locate products, offered deals and promotions.
- Answered phones, contacted other locations for specific products, registered customers for seasonal discounts and perks on merchandise.
- Organized inventory on shelves.
Sandwich Artist
Subway
Aurora, CO, USA
07.2008 - 02.2010
- Delivered support and assistance immediately after guests arrive.
- Maintained high standards of cleanliness and organization of restaurant.
- Contributed to consistent product availability by restocking supplies.
- Skillfully utilized kitchen appliances and utensils to perform cutting, slicing, and dicing tasks of menus items.
- Stored meats and vegetables in correct temperature to ensue quality control.
Education
High school or equivalent -
Thomas W. Harvey High School
Aurora, COSkills
- Billing
- Customer accounts
- Payments
- CSR
- Experience Administering Injections
- Produce Experience
- Bookkeeping
- Culinary
Additionalinformation - Skillssummary
- Highly skilled in providing information regarding products and services of company.
- In-depth knowledge of taking orders, decide charges, and administer billing or payments.
- Hands-on experience in reviewing, updating or making changes to customer accounts.
- Track record of listening and responding to customers needs and concerns.
- Able to handle returns and complaints effectively.
- Demonstrated ability to record details of client contacts and service history if required.
- Proven ability to determine answers and solutions quickly.
Assessments
Customer Focus & Orientation, Proficient, 12/01/19
Timeline
Customer Service Representative
Highpoint Liquor
03.2019 - 01.2024
Guest Service Attendant
Quicken Loans Arena
02.2014 - 02.2019
Assistant Manager
Safeway
10.2012 - 05.2013
Medical Assistant Externship
Advanced Urology
09.2012 - 10.2012
Sales Associate
Ross
09.2010 - 10.2012
Retail Sales Associate
RSA Group
02.2010 - 12.2011
Cashier Team Lead
Big 5 Sporting Goods
07.2008 - 02.2010
Sandwich Artist
Subway
07.2008 - 02.2010
High school or equivalent -
Thomas W. Harvey High School