Cleveland Jones
Euclid,OH
Summary
Motivated Individual, who is a strong team player and always looking to gain and expand my knowledge in a dynamic work environment. I am currently seeking a career in a professional environment such as yours where I can utilize my experience and skills to be successful. I am outgoing, punctual and have strong leadership qualities and also enjoy the satisfaction of great customer care.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Highpoint Liquor
03.2019 - 01.2024
- Consistently maintained professionalism when addressing customer issues.
- Provided knowledgeable insight of merchandise, meet sale targets, boosted loyalty, increased engagement with friendly interactions.
- Performed multitasking duties include operating cash register and restocking items efficiently, while assisting customers on the flood.
Guest Service Attendant
Quicken Loans Arena
02.2014 - 02.2019
- Ensured accessibility for individuals using wheelchairs.
- Maintained a log for VIP attendees.
- Coordinated seat placements.
- Proficient in arena attraction dynamics.
- Resolved problems.
Assistant Manager
Safeway
10.2012 - 05.2013
- Utilized POS system, returns, exchanges, and regular purchases.
- Performed routine inventory checks to maintain stock accuracy.
- Coordinated the maintenance and cleanliness of store carts.
- Addressed phone queries promptly.
Medical Assistant Externship
Advanced Urology
09.2012 - 10.2012
- Ensured smooth execution of biopsies.
- Managed and arranged medical instruments for effective vasectomy performance.
- Assisted with Cystoscopy
- Performed phlebotomy procedures efficiently
- Conducted tests on urine for accurate diagnostics.
- Injections, autoclave, direct patients to rooms, conduct patient intakes, restocking of hospital equipment, faxing and copying documents.
Sales Associate
Ross
09.2010 - 10.2012
- Maintained cleanliness and organization within the store.
- Ensured accurate balancing of daily tills utilizing point of sale’s system with every transaction.
- Handled customer phone inquiries.
- Acquired detailed insights into various product offerings.
- Greeted customers as they entered.
Retail Sales Associate
RSA Group
02.2010 - 12.2011
- Expanded expertise in product features.
- Reached out to potential clients through phone calls.
- Handled floor sales to meet targets.
- Coordinated and organized appointments.
- Handled maintenance of contact records.
Cashier Team Lead
Big 5 Sporting Goods
07.2008 - 02.2010
- Performed maintenance tasks for store.
- Helped customers locate products, offered deals and promotions.
- Answered phones, contacted other locations for specific products, registered customers for seasonal discounts and perks on merchandise.
- Organized inventory on shelves.
Sandwich Artist
Subway
07.2008 - 02.2010
- Delivered support and assistance immediately after guests arrive.
- Maintained high standards of cleanliness and organization of restaurant.
- Contributed to consistent product availability by restocking supplies.
- Skillfully utilized kitchen appliances and utensils to perform cutting, slicing, and dicing tasks of menus items.
- Stored meats and vegetables in correct temperature to ensue quality control.
Education
High school or equivalent -
Thomas W. Harvey High School
Aurora, COSkills
- Billing
- Customer accounts
- Payments
- CSR
- Experience Administering Injections
- Produce Experience
- Bookkeeping
- Culinary
Additionalinformation - Skillssummary
- Highly skilled in providing information regarding products and services of company.
- In-depth knowledge of taking orders, decide charges, and administer billing or payments.
- Hands-on experience in reviewing, updating or making changes to customer accounts.
- Track record of listening and responding to customers needs and concerns.
- Able to handle returns and complaints effectively.
- Demonstrated ability to record details of client contacts and service history if required.
- Proven ability to determine answers and solutions quickly.
Assessments
Customer Focus & Orientation, Proficient, 12/01/19
Timeline
Customer Service Representative
Highpoint Liquor
03.2019 - 01.2024
Guest Service Attendant
Quicken Loans Arena
02.2014 - 02.2019
Assistant Manager
Safeway
10.2012 - 05.2013
Medical Assistant Externship
Advanced Urology
09.2012 - 10.2012
Sales Associate
Ross
09.2010 - 10.2012
Retail Sales Associate
RSA Group
02.2010 - 12.2011
Cashier Team Lead
Big 5 Sporting Goods
07.2008 - 02.2010
Sandwich Artist
Subway
07.2008 - 02.2010
High school or equivalent -
Thomas W. Harvey High School
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