Cleverton young
Jacksonville,Florida
Summary
Dynamic Service Manager with a proven track record at Beach Blvd Automotive, excelling in customer service and team leadership. Skilled in problem-solving and critical thinking, I transformed customer complaints into loyalty opportunities while enhancing operational efficiency. Adept at managing technicians and negotiating with vendors, ensuring high-quality service and optimal pricing.
Overview
12
12
years of professional experience
Work History
Service Manager
Beach Blvd Automotive
03.2015 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Auto Mechanic
Johns Park Street Automotive Repair
01.2013 - 02.2015
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
Education
High School Diploma -
Waterford Comprehensive
St Catherine Jamaica WISkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Trustworthy and honest
Timeline
Service Manager
Beach Blvd Automotive
03.2015 - Current
Auto Mechanic
Johns Park Street Automotive Repair
01.2013 - 02.2015
High School Diploma -
Waterford Comprehensive
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