Cleverton young
Jacksonville,Florida
Summary
Dynamic Service Manager with a proven track record at Beach Blvd Automotive, excelling in customer service and team leadership. Skilled in problem-solving and critical thinking, I transformed customer complaints into loyalty opportunities while enhancing operational efficiency. Adept at managing technicians and negotiating with vendors, ensuring high-quality service and optimal pricing.
Overview
12
12
years of professional experience
Work History
Service Manager
Beach Blvd Automotive
6833 Beach Blvd
03.2015 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Auto Mechanic
Johns Park Street Automotive Repair
537 Park St, Jacksonville FL 32204
01.2013 - 02.2015
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
Education
High School Diploma -
Waterford Comprehensive
St Catherine Jamaica WISkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Trustworthy and honest
Timeline
Service Manager
Beach Blvd Automotive
03.2015 - Current
Auto Mechanic
Johns Park Street Automotive Repair
01.2013 - 02.2015
High School Diploma -
Waterford Comprehensive